Senior Customer Success Manager, Health Plans

Sword Health
United States
Workplace: RemoteFull timeUSD 116,340 - 182,820 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Leadership","Problem-solving","Analytical","Storytelling"]

Senior Customer Success Manager for health plans leading end-to-end lifecycle management, building strategic relationships, and driving clinical/economic outcomes across ASO, Fully Insured, Medicare, and Medicaid with a focus on renewal and growth.

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Sword Health
Sword Health
5 months ago

Senior Customer Success Manager, Health Plans

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Closed

Job Summary

Senior Customer Success Manager for health plans leading end-to-end lifecycle management, building strategic relationships, and driving clinical/economic outcomes across ASO, Fully Insured, Medicare, and Medicaid with a focus on renewal and growth.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the end-to-end lifecycle for a high-priority book of health plan business; act as the General Manager of your portfolio to drive retention, satisfaction, and revenue growth.
  • •Build trusted and strategic relationships with health plan customers and drive Sword’s clinical and economic outcomes to exceed them.
  • •Navigate complex payor landscapes (ASO, Fully Insured, Medicare, Medicaid) to ensure Sword’s value resonates with internal payor stakeholders.
  • •Own the renewal process and identify organic growth opportunities, working with sales to upsell new products or expand into new lines of business.
  • •Architect multi-year account plans, mentor junior team members, and collaborate with Implementation and Marketing for seamless launches and aggressive enrollment targets.

Pay and Benefits

Salary: USD 116,340 - 182,820 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkEquityParential LeavePaid Holidays

Key Requirements

  • •Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business.
  • •5+ years of experience in enterprise-level customer success/account management or roles, ideally in digital health with health plan experience.
  • •Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations.
  • •Strong understanding of the payor financial landscape, including medical loss ratios (MLR) and value-based care models.
  • •Strong project management skills, ability to manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing.
Experience:5+ yearsHealthcareDigital healthHealth plans
Skills:CommunicationLeadershipProblem-solvingAnalyticalStorytelling

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sword Health
Develops a digital musculoskeletal care platform combining wearable sensors, AI-driven virtual therapists, and clinical care teams to deliver remote physical therapy and rehabilitation programs for employers, health plans, and patients.
Industry: Digital Therapeutics
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Porto, Portugal
Founded: 2015
WebsiteLinkedIn