Direct Fulfillment Officer (Dubai, Dubai, AE, -)

HSBC
Dubai
Workplace: OnsiteFull timeFunction: Supply Chain & LogisticsEducation: bachelorsSkills: ["Communication","Customer focus","Time management","Teamwork","Patience"]

Handle customer contacts in the Outbound team across multiple products and propositions, delivering high-quality service to resolve queries at first contact where possible. Take ownership to research, follow up, and route issues to the right departments, while meeting individual KPIs with quality and compliance. Manage documentation collection and discrepancies to complete customer journeys, ensuring fair outcomes and orderly conduct for financial markets in a high-volume, fast-paced environment.

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FursaFursa
HSBC
HSBC
1 day ago

Direct Fulfillment Officer (Dubai, Dubai, AE, -)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Handle customer contacts in the Outbound team across multiple products and propositions, delivering high-quality service to resolve queries at first contact where possible. Take ownership to research, follow up, and route issues to the right departments, while meeting individual KPIs with quality and compliance. Manage documentation collection and discrepancies to complete customer journeys, ensuring fair outcomes and orderly conduct for financial markets in a high-volume, fast-paced environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Supply Chain & Logistics
Seniority: Mid level

Key Responsibilities

  • •Handle outbound customer contact plans across multiple products or propositions.
  • •Provide high-quality service to maximize customer satisfaction, resolving queries at first contact where possible.
  • •Own customer follow-up by researching, completing necessary actions, and directing customers to the appropriate department for resolution.
  • •Meet individual KPIs while maintaining quality, compliance, and fair outcomes for customers.
  • •Collect customer documentation, resolve discrepancies, and complete customer journeys in a mobile role.

Pay and Benefits

Perks:Flexible Working

Key Requirements

  • •Must be proficient in the language(s) required by the process.
  • •Must have a UAE approved driving license.
  • •Be open to flexible shifting schedules and have strong time management skills.
  • •Provide excellent communication, patience, and empathy, with a customer-centric mindset and ability to work in a team.
  • •Have a graduation degree essential for obtaining a UAE visa and work permit (including required attestations/equivalency if studied outside the UAE).
Education:Bachelor's
Skills:CommunicationCustomer focusTime managementTeamworkPatience
Licenses:UAE approved driving license
Tech Stack:Personal computersBasic software packages

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn