Multi-Site Administration Team Leader

Bupa
United Kingdom
Workplace: OnsiteFull timeGBP 38,700+ annuallyFunction: Administration & Executive AssistanceSkills: ["Leadership","Customer focus","Communication","Organisational skills","Time management"]

Lead administrative services across New Victoria Hospital and London Medical Bupa Health Centres, ensuring accurate, timely processes and an excellent customer experience. Oversee day-to-day administration, coach and develop the team on customer service standards, and act as the site’s Complaints Handler in collaboration with stakeholders. Manage the end-to-end patient journey before, during, and after appointments, coordinate referrals, analyze feedback, and share best practices across the wider network.

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FursaFursa
Bupa
Bupa
3 days ago

Multi-Site Administration Team Leader

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Lead administrative services across New Victoria Hospital and London Medical Bupa Health Centres, ensuring accurate, timely processes and an excellent customer experience. Oversee day-to-day administration, coach and develop the team on customer service standards, and act as the site’s Complaints Handler in collaboration with stakeholders. Manage the end-to-end patient journey before, during, and after appointments, coordinate referrals, analyze feedback, and share best practices across the wider network.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee day-to-day administrative functions across the centre(s) to maintain operational performance.
  • •Proactively manage administrative processes to support operational efficiency and an outstanding customer experience.
  • •Induct, train, coach, and communicate customer service standards to team members; support performance reviews.
  • •Act as the Centre’s Complaints Handler, managing and resolving customer concerns in a timely and professional manner.
  • •Oversee the end-to-end customer journey, coordinate onward referrals, analyze feedback, and drive continuous improvement.

Pay and Benefits

Salary: GBP 38,700 annually
Perks:Annual LeaveHealth InsurancePensionLife InsuranceTravel Allowance

Key Requirements

  • •Demonstrated leadership capabilities and experience managing or supporting a team.
  • •Strong customer service ethos with a commitment to delivering high-quality service.
  • •Excellent organisational and time management skills, with the ability to prioritise effectively.
  • •Strong interpersonal, verbal, and written communication skills.
  • •Proficiency in Microsoft Office applications.
Experience:Healthcare
Skills:LeadershipCustomer focusCommunicationOrganisational skillsTime management
Tech Stack:Microsoft Office

Company Brief

Bupa
Bupa is an international healthcare group offering health insurance, care homes, hospitals, dental clinics, and health services. It provides private medical insurance and integrated care solutions across multiple countries for individuals and employers.
Industry: Health Insurance (Payers)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 1947
WebsiteLinkedIn