Customer Success Technical Advisor

Trend Micro
São Paulo
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 7+ yearsSkills: ["Customer engagement","Relationship management","Communication","Risk mitigation","Stakeholder management"]

Own the post-sales lifecycle for assigned enterprise customers as a trusted cybersecurity advisor. Drive onboarding, success planning, executive business reviews, adoption monitoring, customer health, and renewals/expansions. Provide guidance on security architecture, threat detection, and operational best practices for the TrendAI security platform, ensuring measurable value, ROI, and improved security maturity. Partner with Sales and internal teams to identify customer challenges and growth opportunities.

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FursaFursa
Trend Micro
Trend Micro
4 days ago

Customer Success Technical Advisor

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own the post-sales lifecycle for assigned enterprise customers as a trusted cybersecurity advisor. Drive onboarding, success planning, executive business reviews, adoption monitoring, customer health, and renewals/expansions. Provide guidance on security architecture, threat detection, and operational best practices for the TrendAI security platform, ensuring measurable value, ROI, and improved security maturity. Partner with Sales and internal teams to identify customer challenges and growth opportunities.
Location: São Paulo
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales owner for assigned customer accounts, leading engagement aligned to security and business priorities.
  • •Drive customer lifecycle activities including onboarding/adoption planning, success planning, executive business reviews, adoption monitoring, customer health, and renewal support.
  • •Provide trusted cybersecurity advisory on security architecture, threat detection strategies, and operational best practices for the TrendAI platform.
  • •Ensure measurable value realization by tracking and communicating outcomes, platform value, and ROI while improving adoption and security maturity.
  • •Collaborate with Sales and internal teams to support renewals/expansions and position solutions that strengthen customer security posture and expand the TrendAI footprint.

Key Requirements

  • •7+ years of experience in cybersecurity roles such as security architect, security consultant, security engineer, technical account manager, or technical advisor.
  • •Strong understanding of cybersecurity domains including endpoint security, XDR/SOC operations, cloud security, identity security, and network security architecture.
  • •Experience working directly with enterprise security teams and CISOs.
  • •Strong customer engagement and relationship management skills.
  • •Ability to communicate effectively with both technical and executive stakeholders.
Experience:7+ yearsCybersecurityEnterprise securitySOCXDR
Skills:Customer engagementRelationship managementCommunicationRisk mitigationStakeholder management
Certifications:CISSPCISMCCSPGIAC
Tech Stack:XDREndpoint protectionCloud securityIdentity protectionAI-driven threat detectionNISTCISZero TrustMITRE ATT&CKSOC operations

Company Brief

Trend Micro
Global cybersecurity company providing endpoint, cloud, network, and hybrid security solutions to protect businesses and consumers from cyber threats, leveraging threat intelligence, machine learning, and automated protection across environments.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tokyo, Japan
Founded: 1988
WebsiteLinkedIn