Universal Banker (Newport, GB, NP20 4UT)

HSBC
Newport
Workplace: OnsiteFull timeGBP 27,200+ annuallyFunction: Banking, Lending & CreditSkills: ["Communication","Empathy","Customer focus","Ownership","Resilience"]

Serve as the first point of contact in a branch Customer Service Team, owning customer needs and delivering an excellent, friendly banking experience. Educate customers on HSBC digital services and raise fraud awareness, while identifying vulnerable customers and helping them navigate more complex banking needs. Work full-time across set weekday and Saturday hours, with in-branch training and a 9-day Customer Service Consultant course.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
HSBC
HSBC
4 hours ago

Universal Banker (Newport, GB, NP20 4UT)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the first point of contact in a branch Customer Service Team, owning customer needs and delivering an excellent, friendly banking experience. Educate customers on HSBC digital services and raise fraud awareness, while identifying vulnerable customers and helping them navigate more complex banking needs. Work full-time across set weekday and Saturday hours, with in-branch training and a 9-day Customer Service Consultant course.
Location: Newport
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit

Key Responsibilities

  • •Act as the first point of contact for customers in the Branch Customer Service Team, owning individual needs and delivering an exceptional customer experience.
  • •Educate customers on HSBC digital services and fraud awareness.
  • •Identify customers in vulnerable situations and determine the best support approach.
  • •Support customers with more complex banking needs so they feel supported in their choices.
  • •Provide customer service within defined branch hours and participate in training and systems/products learning.

Pay and Benefits

Salary: GBP 27,200 annually
Equity and Bonus:Equity
Perks:Health InsuranceAnnual BonusPensionPaid LeaveLife InsuranceEmployee Discounts

Key Requirements

  • •Excellent communication skills to hold effective conversations, build connections, and show empathy to customers.
  • •Ability to take ownership of customer enquiries through to resolution, delivering personalised, friendly, efficient service.
  • •Resilience in a continuous changing environment.
  • •Previous customer service experience is helpful but not essential.
  • •Genuine passion for going above and beyond for customers; everything else can be taught.
Skills:CommunicationEmpathyCustomer focusOwnershipResilience
Tech Stack:Digital platforms

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn