GMO - Merchant Onboarding - Customer Care Professional with advanced German and English skills

American Express
Buenos Aires
Workplace: OnsitePart timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Attention to detail","Organizational skills","Analytical skills","Problem-solving","Communication"]

Support the end-to-end merchant onboarding process within Global Merchant Operations by reviewing and validating commercial agreements and documentation for accuracy, completeness, and compliance. Handle assigned cases to meet service levels and operational targets, maintain merchant information with high data quality, and collaborate with internal and cross-functional partners to resolve documentation gaps and discrepancies. Work in a fast-paced, metrics-driven environment using multiple systems and applications.

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FursaFursa
American Express
American Express
4 days ago

GMO - Merchant Onboarding - Customer Care Professional with advanced German and English skills

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Support the end-to-end merchant onboarding process within Global Merchant Operations by reviewing and validating commercial agreements and documentation for accuracy, completeness, and compliance. Handle assigned cases to meet service levels and operational targets, maintain merchant information with high data quality, and collaborate with internal and cross-functional partners to resolve documentation gaps and discrepancies. Work in a fast-paced, metrics-driven environment using multiple systems and applications.
Location: Buenos Aires
Workplace: Onsite
Employment Type: Part time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Perform comprehensive review and validation of commercial agreements and supporting documentation to ensure completeness, accuracy, and alignment with established requirements.
  • •Identify documentation gaps or inconsistencies and partner with internal and cross-functional teams to resolve them.
  • •Accurately capture and maintain merchant information across American Express systems to ensure data quality and operational excellence.
  • •Manage assigned cases efficiently to balance productivity, accuracy, and quality while meeting service levels.
  • •Support merchant setup by building relationships with internal partners and contributing to continuous improvement in the onboarding experience.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveRetirement

Key Requirements

  • •Advanced written and spoken German and English.
  • •Availability to work Monday through Friday with flexibility.
  • •Strong attention to detail for accurate, thorough documentation review.
  • •Ability to work effectively in a fast-paced, metrics-driven environment while managing multiple priorities.
  • •High school diploma or equivalent required; Bachelor’s degree preferred.
Education:High School
Skills:Attention to detailOrganizational skillsAnalytical skillsProblem-solvingCommunication
Languages:GermanEnglish
Tech Stack:Windows

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn