Help Desk Specialist

Qureos
United States
Workplace: RemoteFull timeUSD 35 - 55 hourlyFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Problem-solving","Customer orientation","Independent work","Teamwork"]

Provide first-line technical support to customers via phone, email, and chat, troubleshooting and resolving hardware and software issues. Help install and configure computer systems, networks, and peripherals, while maintaining accurate records of interactions and resolutions. Collaborate with teammates to address recurring technical problems, stay current on technology trends, and recommend improvements. Train and educate team members on new systems and processes.

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Qureos
Qureos
1 day ago

Help Desk Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide first-line technical support to customers via phone, email, and chat, troubleshooting and resolving hardware and software issues. Help install and configure computer systems, networks, and peripherals, while maintaining accurate records of interactions and resolutions. Collaborate with teammates to address recurring technical problems, stay current on technology trends, and recommend improvements. Train and educate team members on new systems and processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries and provide technical support via phone, email, or chat
  • •Troubleshoot and resolve hardware and software issues
  • •Install and configure computer systems, networks, and peripherals
  • •Maintain accurate records of customer interactions and issue resolutions
  • •Collaborate to identify and implement solutions for recurring technical problems

Pay and Benefits

Salary: USD 35 - 55 hourly
Perks:Paid LeaveHealth InsuranceRetirementLearning Budget

Key Requirements

  • •Bachelor's degree in Computer Science, Information Technology, or a related field
  • •Minimum of 2 years of experience in a help desk or technical support role
  • •Excellent communication and problem-solving skills
  • •Proficient in Windows and Mac operating systems
  • •Knowledge of network protocols and basic troubleshooting techniques
Education:Bachelor's in Computer Science, Information Technology or related field
Skills:CommunicationProblem-solvingCustomer orientationIndependent workTeamwork
Tech Stack:WindowsMacNetwork protocolsPhone supportEmailChat

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn