Hotel Lobby Hostess - Atlantis the Palm

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceExperience: 2+ yearsSkills: ["Communication","Attention to detail","Guest service","Confidence","Independence"]

Create a warm, welcoming arrival experience as the first point of contact for guests at a luxury resort. Assist with directions and check-in/check-out guidance, manage smooth guest flow in the lobby, and coordinate with the Front Office team to minimize waiting times. Build guest relationships, anticipate needs, handle immediate requests and complaints confidently, and contribute to exceptional service standards in a fast-paced 5-star environment.

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Kerzer International
Kerzer International
2 months ago

Hotel Lobby Hostess - Atlantis the Palm

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Create a warm, welcoming arrival experience as the first point of contact for guests at a luxury resort. Assist with directions and check-in/check-out guidance, manage smooth guest flow in the lobby, and coordinate with the Front Office team to minimize waiting times. Build guest relationships, anticipate needs, handle immediate requests and complaints confidently, and contribute to exceptional service standards in a fast-paced 5-star environment.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Serve as the first point of contact for guests, providing a warm and welcoming arrival experience.
  • •Assist guests with directions and check-in/check-out guidance, as well as immediate requests.
  • •Work with the Front Office team to manage guest movement and minimize lobby waiting times.
  • •Build meaningful guest relationships, anticipate individual needs, and provide personalised recommendations.
  • •Maintain exceptional service standards while staying composed in a fast-paced environment.

Pay and Benefits

Perks:Health InsuranceDentalAnnual FlightsLife InsuranceIncentive ProgramDiscounted Rates

Key Requirements

  • •At least 2 years of experience in a guest-facing operational role within a 5-star hotel environment.
  • •Maintain a professional, well-groomed appearance.
  • •Passionate about hospitality and delivering memorable guest experiences with attention to detail.
  • •Strong communication skills, including written and verbal proficiency.
  • •Proficiency in Microsoft Office and Opera is preferred, with the ability to handle guest complaints confidently.
Experience:2+ yearsLuxury hospitality5-star hotel
Skills:CommunicationAttention to detailGuest serviceConfidenceIndependence
Tech Stack:Microsoft OfficeOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn