Dialpad

1 day ago

Sr. Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Build and modernize Dialpad’s Telephony Engines as a steward of the media engine’s evolution on the Tel Core team. You’ll architect backend libraries and APIs, create low-latency voice/video media pipelines, and troubleshoot complex issues across PSTN, WebRTC, and carrier boundaries. Own load, failover, and regression testing, participate in on-call and release rotations, and mentor engineers while shaping the roadmap for a seamless audio experience at scale.

Location: Vancouver, Kitchener

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Maintain and modernize real-time services on the Telephony Engines, architecting backend libraries and APIs for the Telephony Platform.
•Build and optimize low-latency voice/video media pipelines by tuning codecs, RTP flows, and congestion-control behavior.
•Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using logs, PCAPs, observability tools, and experimentation.
•Run load, failover, and regression tests to validate scalability, resilience, and capacity limits.
•Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and mentoring engineers.

Pay and Benefits

Salary: CAD 168,000 - 194,250

Key Requirements

•Bachelor’s degree in Computer Science or equivalent practical experience.
•5+ years of software engineering experience owning production backend systems in a SaaS or real-time communications environment.
•Demonstrated proficiency coding with AI agents to accelerate development and improve code quality.
•Deep expertise in C/C++ and Python.
•Experience with SIP and/or WebRTC, including RTP/RTCP and DTLS/SRTP and codec negotiation in production.

Experience:SaaSReal-time communications

Education:Bachelor's

Skills:MentorshipUrgencyPersonal agencyCustomer empathyData-driven thinking

Languages:English

Tech Stack:CC++PythonGoLuaKubernetesRedisElasticSearchBigQueryGoogle Cloud PlatformCloud RunGKEDatastorePub/SubTerraformWebRTCSIPRTP/RTCPDTLS/SRTP

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Dialpad

1 day ago

Sr. Software Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Vancouver, Kitchener

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Seniority: Mid level

Key Responsibilities

•Maintain and modernize real-time services on the Telephony Engines, architecting backend libraries and APIs for the Telephony Platform.
•Build and optimize low-latency voice/video media pipelines by tuning codecs, RTP flows, and congestion-control behavior.
•Investigate and resolve complex production issues across PSTN, WebRTC, and carrier boundaries using logs, PCAPs, observability tools, and experimentation.
•Run load, failover, and regression tests to validate scalability, resilience, and capacity limits.
•Participate in on-call and release rotations, owning Terraform- and GKE-backed rollouts, monitoring health, and mentoring engineers.

Pay and Benefits

Salary: CAD 168,000 - 194,250

Key Requirements

•Bachelor’s degree in Computer Science or equivalent practical experience.
•5+ years of software engineering experience owning production backend systems in a SaaS or real-time communications environment.
•Demonstrated proficiency coding with AI agents to accelerate development and improve code quality.
•Deep expertise in C/C++ and Python.
•Experience with SIP and/or WebRTC, including RTP/RTCP and DTLS/SRTP and codec negotiation in production.

Experience:SaaSReal-time communications

Education:Bachelor's

Skills:MentorshipUrgencyPersonal agencyCustomer empathyData-driven thinking

Languages:English

Tech Stack:CC++PythonGoLuaKubernetesRedisElasticSearchBigQueryGoogle Cloud PlatformCloud RunGKEDatastorePub/SubTerraformWebRTCSIPRTP/RTCPDTLS/SRTP

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn