Helpdesk Expert (BG)

Allianz
Bulgaria
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Prioritization","Teamwork"]

Provide frontline IT support to Allianz Bulgaria users, handling tickets, remote assistance, and onboarding. Troubleshoot hardware, software, and network issues; document solutions and maintain a knowledge base; escalate complex problems to senior technicians or specialized teams. Work in a hybrid environment, using Windows 10/11, Microsoft 365, ticketing systems (e.g., ServiceNow), and remote access tools while guiding users on IT services.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Allianz
Allianz
6 months ago

Helpdesk Expert (BG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Provide frontline IT support to Allianz Bulgaria users, handling tickets, remote assistance, and onboarding. Troubleshoot hardware, software, and network issues; document solutions and maintain a knowledge base; escalate complex problems to senior technicians or specialized teams. Work in a hybrid environment, using Windows 10/11, Microsoft 365, ticketing systems (e.g., ServiceNow), and remote access tools while guiding users on IT services.
Location: Bulgaria
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Monitor, track, and resolve IT support tickets using ticketing systems
  • •Provide technical support via phone, email, chat, and remote access tools
  • •Troubleshoot hardware/software issues, network connectivity, and user access problems
  • •Document solutions and maintain an up-to-date knowledge base
  • •Escalate complex issues to senior technicians or specialized teams

Pay and Benefits

Perks:Health InsurancePensionEquityAnnual BonusDiscounts

Key Requirements

  • •College diploma or university degree in computer science or communication technologies
  • •Fluent in English (written and spoken) – Strong communication skills are essential
  • •1+ years of experience in IT support or helpdesk roles
  • •Good understanding of Windows OS 10 and 11
  • •Knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and ticketing systems
Experience:1+ yearsIT supportHelpdeskTicketing systems
Education:Bachelor's
Skills:Problem-solvingAnalytical thinkingPrioritizationTeamwork
Languages:English
Tech Stack:Windows 10Windows 11MacOSLinuxIOSAndroidMicrosoft 365OutlookTeamsOneDriveSharePointServiceNowTeamViewerRDPITILDNSDHCPVPNWi-FiActive Directory

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn