Hyperexponential

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Own enterprise customer adoption of an AI-powered insurance platform by guiding accounts to measurable outcomes across pricing, underwriting, and portfolio strategy. Manage account health, renewals, and expansion opportunities through proactive risk identification and customer engagement. Lead QBRs, workshops, and value assessments, capture structured customer feedback, and translate it into product and operational improvements while collaborating closely with Sales, Product, and Delivery.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive measurable customer value and adoption by guiding accounts to strategic outcomes and maximising use of core product capabilities.
•Maintain and grow account health through proactive renewal management, early risk identification, and expansion opportunity spotting.
•Deliver high-quality customer engagements, including QBRs, workshops, and value assessments, to elevate customer outcomes and brand.
•Capture and structure enterprise customer feedback, translating insights into actionable product and operational improvements.
•Champion cross-functional collaboration with Sales, Product, and BVC to ensure seamless delivery and align customer success strategies.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePension

Key Requirements

•Deliver measurable value and adoption outcomes for enterprise SaaS customers, ideally in insurance, fintech, or complex B2B environments.
•Manage account health and renewals, achieving strong net revenue retention and identifying expansion opportunities.
•Lead high-impact customer engagements (QBRs, workshops, value assessments) that increase adoption and satisfaction.
•Capture and synthesize structured customer feedback to influence product or operational improvements at scale.
•Collaborate effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges.

Experience:Enterprise SaaSInsuranceFintechB2B

Skills:Proactive ownershipResilienceAdaptabilityCross-functional collaboration

Company Brief

Hyperexponential

Provides pricing decision-intelligence (PDI) software (hx Renew) that helps commercial P&C insurers and reinsurers build, deploy and manage pricing and underwriting models using machine learning and alternative data to improve risk selection and pricing performance.

Industry: InsurTech

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Hyperexponential

1 week ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Drive measurable customer value and adoption by guiding accounts to strategic outcomes and maximising use of core product capabilities.
•Maintain and grow account health through proactive renewal management, early risk identification, and expansion opportunity spotting.
•Deliver high-quality customer engagements, including QBRs, workshops, and value assessments, to elevate customer outcomes and brand.
•Capture and structure enterprise customer feedback, translating insights into actionable product and operational improvements.
•Champion cross-functional collaboration with Sales, Product, and BVC to ensure seamless delivery and align customer success strategies.

Pay and Benefits

Equity and Bonus:Equity

Perks:Health InsurancePension

Key Requirements

•Deliver measurable value and adoption outcomes for enterprise SaaS customers, ideally in insurance, fintech, or complex B2B environments.
•Manage account health and renewals, achieving strong net revenue retention and identifying expansion opportunities.
•Lead high-impact customer engagements (QBRs, workshops, value assessments) that increase adoption and satisfaction.
•Capture and synthesize structured customer feedback to influence product or operational improvements at scale.
•Collaborate effectively with Sales, Product, and Delivery teams to drive customer success and resolve complex challenges.

Experience:Enterprise SaaSInsuranceFintechB2B

Skills:Proactive ownershipResilienceAdaptabilityCross-functional collaboration

Company Brief

Hyperexponential

Industry: InsurTech

Company Size: Medium (51 to 250 employees)

Revenue: USD 25M to 50M

Growth: Growth Stage Startup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2017

Glassdoor: 3.5

Website LinkedIn Glassdoor