Operations Manager

Thales
Philippines
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3-4 yearsEducation: certificationSkills: ["Interpersonal communication","Stakeholder management","Crisis management","Continuous improvement","People management"]

Lead operations for Thales’ Personalization site in Calamba, driving KPI performance across Cost, Quality, and SLA while maintaining high safety and security standards. Build and develop an empowered, service-oriented workforce, implement continuous improvement using lean/Industry 4.0 and digitalization, and manage ISO and scheme certification readiness. Serve as Crisis Management leader and site management committee representative, oversee risk strategy, profitability, reporting, and special projects.

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Thales
Thales
1 week ago

Operations Manager

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead operations for Thales’ Personalization site in Calamba, driving KPI performance across Cost, Quality, and SLA while maintaining high safety and security standards. Build and develop an empowered, service-oriented workforce, implement continuous improvement using lean/Industry 4.0 and digitalization, and manage ISO and scheme certification readiness. Serve as Crisis Management leader and site management committee representative, oversee risk strategy, profitability, reporting, and special projects.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Oversee the Personalization site, leading the team to achieve KPI targets for Cost, Quality, and SLA while maintaining safety, security, and breach prevention.
  • •Create a service-oriented culture, drive continuous improvement using lean/Industry 4.0 and digitalization, and nurture value-added services with Sales, Marketing, and customers.
  • •Manage people performance through appraisals, coaching, and development, ensuring compliance with Thales ESG/QHSE/Security/HR policies.
  • •Lead crisis management for the Personalization Bureau, including CMT identification, meetings, resource allocation, communications strategy, post-crisis analysis, and improvement plan approval.
  • •Serve as Management Committee representative for the Personalization Bureau, strengthen risk management and strategic execution, and generate required reports and complete special assignments.

Key Requirements

  • •3-4 years managerial experience leading operations in a manufacturing/services environment.
  • •Engineering/diploma holder with technical inclination and ability to operate in a fast-paced environment.
  • •Good spoken and written English, Filipino, and strong interpersonal and communication skills across internal and external stakeholders.
  • •Familiar with Lean Sigma processes; Green/Black belt certification is a plus.
  • •Knowledge of banking/telecom industry quality and security standards; ERP (Oracle) and Power BI knowledge are pluses.
Experience:3-4 yearsManufacturingServicesBankingTelecom
Education:Certification / Diploma in Engineering
Skills:Interpersonal communicationStakeholder managementCrisis managementContinuous improvementPeople management
Certifications:Green BeltBlack BeltISO
Languages:EnglishFilipino
Tech Stack:Lean SigmaISOVISAMastercardWordExcelPowerpointPower BIOracle ERPAI

Company Brief

Thales
Designs and delivers advanced systems and services for aerospace, defence, security, and digital identity and cybersecurity markets, serving government and commercial customers worldwide.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 2000
WebsiteLinkedIn