Digital Success Manager

Atlassian
United States
Workplace: OnsiteFull timeUSD 98,734 - 155,304 annuallyFunction: Customer Success & Account ManagementSkills: ["Cross-functional influence","Prioritization","Project management","Experimentation","Continuous improvement","Customer-first mindset","Ambiguity handling"]

Own digital and agentic success programs that drive adoption and retention for Atlassian’s 300k global customer base. Align omni-channel messaging and timing across email, in-app, community, learning, AI agents, and human channels, using product telemetry signals to measure impact. Partner with Product, Marketing, and Customer Success to scale proven use-case content, build pathways between digital/agentic and frontline teams, and lead experimentation to enable autonomous customer experiences.

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Atlassian
Atlassian
1 day ago

Digital Success Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Own digital and agentic success programs that drive adoption and retention for Atlassian’s 300k global customer base. Align omni-channel messaging and timing across email, in-app, community, learning, AI agents, and human channels, using product telemetry signals to measure impact. Partner with Product, Marketing, and Customer Success to scale proven use-case content, build pathways between digital/agentic and frontline teams, and lead experimentation to enable autonomous customer experiences.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Align message consistency and timing across email, in-app, community, learning, AI agents, and human channels to maximize adoption.
  • •Partner with Product and Data Science/Analytics to use telemetry signals to underpin and measure outreach executed by humans, automation, or AI agents.
  • •Collaborate with Product, Marketing, and Customer Success to optimize and distribute use-case content across omni-channel plays.
  • •Build pathways for customers between digital/agentic and frontline teams using technology and automation.
  • •Lead cross-functional change through data-backed hypotheses, experimentation, and scaling effective plays.

Pay and Benefits

Salary: USD 98,734 - 155,304 annually
Equity and Bonus:Equity

Key Requirements

  • •Experience in digital/adoption marketing and/or digital customer success.
  • •Proven ability to influence cross-functional partners to improve customer outcomes and experiences.
  • •Strong prioritization skills to manage multiple concurrent projects from inception to completion.
  • •Comfort working with ambiguity and bringing structure, speed, and continuous improvement.
Skills:Cross-functional influencePrioritizationProject managementExperimentationContinuous improvementCustomer-first mindsetAmbiguity handling
Tech Stack:Omni-channelEmailIn-appCommunityLearningAI agentsAutomationTelemetryData scienceAnalytics

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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