General Dynamics

3 months ago

Help Desk Tech - MIDS - TS/SCI w. Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Provide first-line technical support to end users, diagnosing and resolving hardware, software, and network issues for a TS/SCI-cleared environment. Manage tickets, document solutions, and coordinate with specialists to ensure timely resolutions in a government-facing IT operations setting.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
•Diagnose, identify, isolate, and analyze problems utilizing historical database records.
•May route calls to product line specialists, application, or system support specialists.
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems.

Pay and Benefits

Perks:401kHealth InsurancePaid Leave

Key Requirements

•HS diploma + 1 year of experience
•Security+ CE
•PWS 9.1
•TS/SCI and CI Polygraph required
•US citizenship required

Experience:4+ yearsGovernmentDefenseIT services

Education:High School

Skills:Customer serviceTroubleshootingHelp desk support

Certifications:Security+ CEPWS 9.1

Languages:English

Eligibility

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn

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General Dynamics

3 months ago

Help Desk Tech - MIDS - TS/SCI w. Polygraph

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software.
•Resolve technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
•Diagnose, identify, isolate, and analyze problems utilizing historical database records.
•May route calls to product line specialists, application, or system support specialists.
•Maintain and update records and tracking databases; alert management to recurring problems and patterns of problems.

Pay and Benefits

Perks:401kHealth InsurancePaid Leave

Key Requirements

•HS diploma + 1 year of experience
•Security+ CE
•PWS 9.1
•TS/SCI and CI Polygraph required
•US citizenship required

Experience:4+ yearsGovernmentDefenseIT services

Education:High School

Skills:Customer serviceTroubleshootingHelp desk support

Certifications:Security+ CEPWS 9.1

Languages:English

Eligibility

Security Clearance:Top Secret/SCIPolygraph

Company Brief

General Dynamics

Industry: Defense Technology

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Tysons / Fairfax, United States

Website LinkedIn