Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: bachelorsSkills: ["Communication","Active listening","Customer empathy","Resilience"]

Drive outbound consultative sales by engaging Canada-based customers through high-volume calls. Promote telecom products and recommend tailored solutions based on customer needs, while overcoming objections and maintaining strong customer experience. Manage leads and follow-ups in accurate CRM records and meet daily, weekly, and monthly sales targets. Work on a US–Canada night shift aligned to North American time zones.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Drive outbound consultative sales by engaging Canada-based customers through high-volume calls. Promote telecom products and recommend tailored solutions based on customer needs, while overcoming objections and maintaining strong customer experience. Manage leads and follow-ups in accurate CRM records and meet daily, weekly, and monthly sales targets. Work on a US–Canada night shift aligned to North American time zones.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing Canada-based customers.
  • •Promote telecom products including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions through consultative selling.
  • •Handle objections and rejections professionally while maximizing revenue.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceDentalVisionPension

Key Requirements

  • •Strong communication with a neutral/clear English accent and a sales mindset.
  • •Active listening and customer empathy to understand needs and recommend tailored solutions.
  • •Resilience to handle rejection and maintain performance against sales targets.
  • •Basic system/CRM handling skills for tracking calls, conversions, and follow-ups.
  • •2-4 years of experience (BPO/sales preferred); graduate eligibility flexible based on communication skills.
Experience:2-4 yearsBPOSales
Education:Bachelor's
Skills:CommunicationActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn