Processor Account Servicing and Mnt - Malta Chargebacks Lending Services (Quezon, National Capital Region (NCR), PH, 1101)

HSBC
Philippines
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: bachelorsSkills: ["Communication","Problem-solving","Read comprehension","Ability to learn","Time management"]

Support customers by processing Malta chargebacks and helping them reclaim funds. Screen for potential fraud, identify emerging scam trends, and assist with customer-facing investigations. Serve as a role model for team values and behaviors while contributing to a diverse, collaborative environment. You’ll work to meet tight deadlines and use problem-solving techniques to handle cases accurately.

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FursaFursa
HSBC
HSBC
1 day ago

Processor Account Servicing and Mnt - Malta Chargebacks Lending Services (Quezon, National Capital Region (NCR), PH, 1101)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Support customers by processing Malta chargebacks and helping them reclaim funds. Screen for potential fraud, identify emerging scam trends, and assist with customer-facing investigations. Serve as a role model for team values and behaviors while contributing to a diverse, collaborative environment. You’ll work to meet tight deadlines and use problem-solving techniques to handle cases accurately.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Support customers in raising chargebacks.
  • •Identify possible fraud and help customers reclaim funds.
  • •Identify upcoming trends and new types of scams and fraud attacks.
  • •Act as a role model for group values and behaviors while supporting colleagues and customers.
  • •Contribute to value diversity amongst the team and meet tight deadlines.

Key Requirements

  • •Graduate or equivalent education and of legal working age.
  • •Proficiency in the language(s) required by the process.
  • •Excellent verbal and written communication skills.
  • •Knowledge and experience using problem-solving techniques.
  • •Ability to meet tight deadlines and demonstrate read comprehension.
Education:Bachelor's
Skills:CommunicationProblem-solvingRead comprehensionAbility to learnTime management

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn