Senior Partner Solutions Architect - ITSM

Atlassian
United Kingdom, France
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Creative problem-solving","Customer-focused problem solving","Feedback mindset","Partner enablement mindset"]

Architect and deliver ITSM/ESM solutions with Atlassian Jira Service Management to help channel partners grow and succeed. Work pre-sales through post-sales by providing technical expertise, developing blueprints/reference architectures and solution collateral, and supporting deal-cycle sourcing and delivery. Collaborate across Partner & Alliance, Partner management, Marketing, Sales, and Product to drive partner acceleration strategy, run enablement workshops, and share market feedback to improve Atlassian offerings.

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FursaFursa
Atlassian
Atlassian
1 day ago

Senior Partner Solutions Architect - ITSM

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Last checked: 12 hours agoStatus: Live

Job Summary

Architect and deliver ITSM/ESM solutions with Atlassian Jira Service Management to help channel partners grow and succeed. Work pre-sales through post-sales by providing technical expertise, developing blueprints/reference architectures and solution collateral, and supporting deal-cycle sourcing and delivery. Collaborate across Partner & Alliance, Partner management, Marketing, Sales, and Product to drive partner acceleration strategy, run enablement workshops, and share market feedback to improve Atlassian offerings.
Location: United Kingdom, France
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Architect ITSM/ESM solutions for channel partners, willing to contribute hands-on from reference architecture to delivery-ready solutions.
  • •Support channel partners throughout the deal cycle with technical expertise from sourcing through pre-sales to post-sales.
  • •Develop and expand partner ITSM/ESM practices by building solution collateral such as ESM solutions, blueprints, and reference architecture.
  • •Collaborate with cross-functional teams to drive channel partner account strategies and contribute to partner ecosystem acceleration.
  • •Deliver technical enablement workshops and represent Atlassian through thought leadership at conferences and partner events.

Key Requirements

  • •Fluency in English and French is preferred.
  • •Proven experience interacting with channel partners from pre-sales, consulting, or delivery and post-sales.
  • •Strong ITSM/ESM architecture experience with hands-on ability to architect from reference architecture to solutions.
  • •Familiarity with ITSM frameworks including IT4IT, ITIL 4, and DevOps.
  • •Strong ability to interpret sophisticated problem statements and deliver innovative solutions that unlock better ways of working.
Skills:CollaborationCreative problem-solvingCustomer-focused problem solvingFeedback mindsetPartner enablement mindset
Languages:EnglishFrench
Tech Stack:Jira Service ManagementJiraIT4ITITIL 4DevOps

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
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Glassdoor: 3.1
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