Client Success Manager

WebMD
Newark
Workplace: OnsiteFull timeUSD 72,500 - 80,000 annuallyFunction: Customer Success & Account ManagementExperience: 3-4 yearsEducation: bachelorsSkills: ["Communication","Persuasion","Organization","Prioritization","Adaptability"]

Own day-to-day relationships for assigned Medscape client accounts, driving overall satisfaction and ensuring timely, successful delivery aligned to customer objectives. Partner with Sales and cross-functional teams from sales through execution and launch, maintaining project health with clear status and communication materials. Use Medscape processes and products to improve efficiency and speed to market, leveraging AI tools (Gemini, Claude, ChatGPT) in daily workflows.

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FursaFursa
WebMD
WebMD
1 month ago

Client Success Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Own day-to-day relationships for assigned Medscape client accounts, driving overall satisfaction and ensuring timely, successful delivery aligned to customer objectives. Partner with Sales and cross-functional teams from sales through execution and launch, maintaining project health with clear status and communication materials. Use Medscape processes and products to improve efficiency and speed to market, leveraging AI tools (Gemini, Claude, ChatGPT) in daily workflows.
Location: Newark
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Foster and nurture strong client relationships and support client satisfaction.
  • •Ensure timely and successful delivery of Medscape solutions aligned to client needs and objectives.
  • •Partner with Sales and internal teams to help meet client objectives and drive internal goals.
  • •Manage day-to-day collaboration from sale through execution and launch, including project health and quality checks.
  • •Maintain clear, consistent client communication using kickoff documents, status reports, contact reports, and follow-ups.

Pay and Benefits

Salary: USD 72,500 - 80,000 annually
Perks:Health InsuranceDentalVisionPaid Leave401kLife InsuranceDisability InsuranceEap

Key Requirements

  • •Bachelor’s degree preferred or related experience.
  • •Minimum 3-4 years of experience combining digital, agency, and healthcare experience.
  • •1-2 years of experience in account management or client service.
  • •Strong familiarity with HCP-based clients, including MLR process.
  • •Ability to thrive in a fast-paced, collaborative environment and manage multiple priorities.
Experience:3-4 yearsHealthcareDigital advertisingPharmaceuticalRegulated industry
Education:Bachelor's
Skills:CommunicationPersuasionOrganizationPrioritizationAdaptability
Tech Stack:GeminiClaudeChatGPTLarge language modelsAI

Company Brief

WebMD
Operates a leading online health information and health services platform offering medical news, symptom checkers, drug information, and physician directory services to consumers and healthcare professionals.
Industry: HealthTech
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York, United States
Founded: 1996
WebsiteLinkedIn