Counter Manager - Macy's Old Orchard (Skokie, IL, US)

Pandora Group
Illinois, United States
Workplace: OnsiteFull timeUSD 20 - 26 hourlyFunction: OtherExperience: 3+ yearsSkills: ["Customer service","Leadership","Coaching","Communication","Analytical thinking"]

Lead daily operations of a Pandora Shop-in-Shop counter in Macy’s, driving comp sales and transaction targets while delivering exceptional fan experiences. Coach and manage Sales Leads and part-time Sales Associates through sales coaching and brand standards training. Oversee scheduling, inventory (replenishment, cycle counts, backstock), merchandising presentation, and strict compliance with Pandora and Macy’s policies, including security and loss prevention. Partner with the District Sales Manager to support hiring and onboarding.

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Pandora Group
Pandora Group
4 days ago

Counter Manager - Macy's Old Orchard (Skokie, IL, US)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead daily operations of a Pandora Shop-in-Shop counter in Macy’s, driving comp sales and transaction targets while delivering exceptional fan experiences. Coach and manage Sales Leads and part-time Sales Associates through sales coaching and brand standards training. Oversee scheduling, inventory (replenishment, cycle counts, backstock), merchandising presentation, and strict compliance with Pandora and Macy’s policies, including security and loss prevention. Partner with the District Sales Manager to support hiring and onboarding.
Location: Illinois, United States
Workplace: Onsite
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Drive and exceed counter sales goals, focusing on comp sales and transaction targets.
  • •Coach and manage Sales Leads and Sales Associates to deliver exceptional fan experiences and achieve performance goals.
  • •Create weekly schedules aligned to peak sales hours and optimize staffing and payroll efficiency.
  • •Oversee inventory management including replenishment, cycle counts, and backstock accuracy, and support loss prevention practices.
  • •Maintain visual merchandising standards and ensure compliance with Pandora and Macy’s operational, security, POS, and loss prevention policies.

Pay and Benefits

Salary: USD 20 - 26 hourly
Perks:Health InsuranceDentalVision401kLong-term DisabilityPaid LeavePaid Holidays

Key Requirements

  • •Minimum 3 years’ experience as a Sales Lead, Assistant Manager, or equivalent supervisory role in a fast-paced retail environment, ideally fashion, luxury, or jewelry retail.
  • •Experience training, coaching, and inspiring part-time associates to use advanced sales techniques and product knowledge.
  • •Proven ability to drive sales goals (comp sales and transaction targets) and build customer loyalty through fan experiences.
  • •Strong operational skills in scheduling, inventory management (replenishment, cycle counts, backstock accuracy), and loss prevention practices.
  • •Proficiency with Microsoft Office 365, KWI, POS systems, and applicant tracking systems.
Experience:3+ yearsRetailFashion retailLuxury retailJewelry retail
Skills:Customer serviceLeadershipCoachingCommunicationAnalytical thinking
Tech Stack:Microsoft Office 365KWIPOS systemsApplicant tracking systems

Company Brief

Pandora Group
The Pandora Group (Pandora A/S) is the world's largest jewelry brand, headquartered in Copenhagen, Denmark.
Industry: Luxury Goods
Headquarters: Copenhagen, Denmark
Website