Support Engineer - Veterinary HealthTech (Santo Domingo)

TrueLogic
Santo Domingo
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Documentation","Process improvement","Customer collaboration","Autonomy"]

Own the resolution of technical tickets for the CX team, including customer onboarding/offboarding workflows, environment provisioning, data migrations, and platform-level troubleshooting. Work closely with Customer Success and Implementation Managers to triage and prioritize issues, execute smoke tests, validate integrations, and communicate outcomes in clear, plain language. Maintain runbooks and documentation while improving processes to reduce recurring ticket volume.

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FursaFursa
TrueLogic
TrueLogic
1 day ago

Support Engineer - Veterinary HealthTech (Santo Domingo)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own the resolution of technical tickets for the CX team, including customer onboarding/offboarding workflows, environment provisioning, data migrations, and platform-level troubleshooting. Work closely with Customer Success and Implementation Managers to triage and prioritize issues, execute smoke tests, validate integrations, and communicate outcomes in clear, plain language. Maintain runbooks and documentation while improving processes to reduce recurring ticket volume.
Location: Santo Domingo
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute technical onboarding for new customers, including environment provisioning, configuration, integrations, and data imports.
  • •Manage customer decommissioning tasks such as data exports, environment teardown, access revocation, and closure documentation.
  • •Perform data migrations with validation, transformation, and QA checks to ensure data integrity; join live calls when needed for validation questions.
  • •Triage, prioritize, and resolve complex technical tickets escalated by CX, including environment configuration, integration troubleshooting, and bulk data updates.
  • •Partner with Customer Success/Implementation teams to set resolution timelines and document processes/runbooks for repeatability and knowledge retention.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •Hands-on AWS experience to verify environment changes and run smoke tests using core services (RDS, S3, EC2, ECS).
  • •Strong Git/GitHub skills for creating, reviewing, merging, and verifying pull requests for onboarding/offboarding workflows.
  • •Exceptional written and verbal English communication, able to lead customer calls and translate technical concepts into plain language.
  • •Basic security hygiene, including data privacy best practices, least-privilege access, and secure data handling.
  • •Experience working with ticketing/helpdesk systems such as Jira, Intercom, Front, or equivalent platforms.
Experience:Platform engineeringCustomer supportInfrastructure
Skills:CommunicationDocumentationProcess improvementCustomer collaborationAutonomy
Languages:English
Tech Stack:AWSRDSS3EC2ECSGitGitHubJiraIntercomFrontTerraformKubernetesHelmElixirReactGraphQL

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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