Motorola Solutions

3 months ago

Field Service Representative (Silvus Technologies)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

International Field Service Representative (IFSR) provides pre-sales and post-sales technical support for Silvus radios and MIMO systems, acting as a senior advisor to customers and internal teams. The role emphasizes on-site and remote diagnostics, field deployments, product input to design, and high-travel engagement, with remote work but based in Colombia or Mexico.

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Sr. Manager level

Key Responsibilities

•Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
•Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
•Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
•Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
•Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.

Travel: High travel

Key Requirements

•Completion of secondary education (high school diploma or GED) is required.
•A degree in a technical field is preferred.
•Minimum 1-3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an Field Service Representative (FSR) or equivalent in a customer-facing technical role.
•Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
•Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.

Experience:1-3 yearsDefenseMilitaryTelecommunications

Education:High School

Skills:CommunicationProblem-solvingOrganizationIndependent-working

Languages:EnglishSpanish

Tech Stack:TCP/IPLinuxMIMOMesh networkingC/C++ScriptingRadio frequencySpectral analysis

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

3 months ago

Field Service Representative (Silvus Technologies)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Remote

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Sr. Manager level

Key Responsibilities

•Act as a technical subject matter expert and advisor for advanced wireless communication systems, working closely with customers to assess needs and deliver customized solutions.
•Design and deliver technical demonstrations and system evaluations, modifying configurations to address specific operational challenges.
•Collaborate with Engineering and Product Management teams to provide field-driven input into product design, enhancements, and troubleshooting strategies.
•Independently conduct on-site and remote technical support, including field system diagnostics, network configuration, and optimization.
•Lead product demonstrations, evaluations, and long-duration user trials, representing Silvus as a trusted technical advisor and proactively identifying integration opportunities and performance improvements.

Travel: High travel

Key Requirements

•Completion of secondary education (high school diploma or GED) is required.
•A degree in a technical field is preferred.
•Minimum 1-3 years’ experience supporting communications, radios, or data networks in a DoD, Military, or Law Enforcement environment with a minimum of 1-3 years of experience as an Field Service Representative (FSR) or equivalent in a customer-facing technical role.
•Strong knowledge of TCP/IP protocols, network architecture, and radio frequency systems.
•Ability to work independently with minimal supervision and manage multiple customer engagements simultaneously.

Experience:1-3 yearsDefenseMilitaryTelecommunications

Education:High School

Skills:CommunicationProblem-solvingOrganizationIndependent-working

Languages:EnglishSpanish

Tech Stack:TCP/IPLinuxMIMOMesh networkingC/C++ScriptingRadio frequencySpectral analysis

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn