Sr. Unified Comms Engineer - Federal Customer

Dell
United States
Workplace: OnsiteFull timeUSD 216,920 - 280,720Function: Government & Public AdministrationExperience: 15+ yearsEducation: bachelorsSkills: ["Problem-solving","Communication","Collaboration","Mentorship","Proactive ownership"]

Support Dell Mission Operations by engineering, sustaining, and improving voice and collaboration services for day-to-day mission execution. Administer and troubleshoot unified communications, VoIP, conferencing, and endpoint connectivity/configuration in a secure environment. Lead integrations, upgrades, and lifecycle support, maintain operational documentation, coordinate with network/systems/field teams on dependencies, and contribute to testing, validation, and stakeholder reporting and design decisions.

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FursaFursa
Dell
Dell
4 days ago

Sr. Unified Comms Engineer - Federal Customer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support Dell Mission Operations by engineering, sustaining, and improving voice and collaboration services for day-to-day mission execution. Administer and troubleshoot unified communications, VoIP, conferencing, and endpoint connectivity/configuration in a secure environment. Lead integrations, upgrades, and lifecycle support, maintain operational documentation, coordinate with network/systems/field teams on dependencies, and contribute to testing, validation, and stakeholder reporting and design decisions.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Mid level

Key Responsibilities

  • •Administer and support voice, telephony, conferencing, or collaboration platforms.
  • •Troubleshoot service issues involving call quality, endpoints, connectivity, or platform configuration.
  • •Support implementation, upgrades, and integration of communications solutions.
  • •Maintain documentation, diagrams, operating procedures, and support records.
  • •Coordinate with network, systems, and field teams on platform dependencies and changes, including stakeholder reporting.

Pay and Benefits

Salary: USD 216,920 - 280,720

Key Requirements

  • •Experience supporting unified communications, VoIP, telephony, or collaboration environments.
  • •Strong troubleshooting and customer-support skills for call quality, endpoints, connectivity, or platform configuration.
  • •Familiarity with endpoint integration, platform administration, and service support processes.
  • •Understanding of network and QoS concepts for voice and collaboration services.
  • •Ability to work onsite in a secure environment, with active TS/SCI access.
Experience:15+ yearsGovernmentClassified environments
Education:Bachelor's
Skills:Problem-solvingCommunicationCollaborationMentorshipProactive ownership
Tech Stack:VoIPUnified communicationsTelephonyConferencingVideoAVSIPCisco UCQoS

Eligibility

Security Clearance:TS/SCI

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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