Business Relationship Manager

Athene
United States
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship building","Communication","Credibility","Influence","Collaboration","Critical thinking","Problem-solving","Accountability","Continuous improvement","Independent work"]

Manage operational relationships between Athene and back offices of key distribution partners (banks, broker/dealers, wirehouses). Serve as the primary contact for escalations, technology needs, and initiatives while collaborating with internal teams to deliver proactive operational support. Build and maintain strong annuity-industry relationships, monitor trends for process improvements, educate partners on processes and service levels, and support onboarding and product launches. Travel to partners and conferences as needed (10% or less).

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Athene
Athene
3 days ago

Business Relationship Manager

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Last checked: 23 hours agoStatus: Live

Job Summary

Manage operational relationships between Athene and back offices of key distribution partners (banks, broker/dealers, wirehouses). Serve as the primary contact for escalations, technology needs, and initiatives while collaborating with internal teams to deliver proactive operational support. Build and maintain strong annuity-industry relationships, monitor trends for process improvements, educate partners on processes and service levels, and support onboarding and product launches. Travel to partners and conferences as needed (10% or less).
Location: United States
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as the primary point of contact for operational escalations, technology needs, and initiatives for key distribution partners (KDPs).
  • •Collaborate with internal teams to provide proactive operational support and foster strong partnerships with KDPs and industry stakeholders.
  • •Ensure efficient communication between internal teams and KDPs, addressing and resolving operational issues in a timely manner.
  • •Identify and drive opportunities to enhance operational processes, technology capabilities, and improve service delivery through trend monitoring and benchmarking.
  • •Educate KDPs on Athene processes, procedures, and service level goals; support onboarding and product launches as needed, and assist with implementation of operational technologies/projects.
Travel: Low travel

Key Requirements

  • •5+ years of progressive professional experience in relationship management within the insurance or financial services industry, including related customer service, operations, or sales support experience.
  • •Strong relationship management and communication skills to build credibility, influence outcomes, and collaborate with internal and external partners.
  • •Demonstrated critical thinking and problem-solving skills to evaluate situations, develop creative solutions, take ownership, and drive issues to resolution.
  • •Adaptability with a continuous improvement mindset, including independent work and leveraging technology and AI-enabled tools as business needs change.
  • •Bachelor’s degree or equivalent experience required; relevant industry designations or FINRA licenses preferred.
Experience:5+ yearsInsuranceFinancial servicesAnnuityRelationship managementCustomer serviceOperationsSalesBroker-dealersWirehousesBanks
Skills:Relationship buildingCommunicationCredibilityInfluenceCollaborationCritical thinkingProblem-solvingAccountabilityContinuous improvementIndependent work
Licenses:FINRA
Tech Stack:Microsoft OfficeWordExcelPowerPointAnnuity order-entry systemsDTCC feedsTechnology

Company Brief

Athene
Provides retirement services and retirement solutions including fixed and indexed annuities, reinsurance, and institutional products to help individuals and institutions manage retirement risks and savings.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Hamilton, Bermuda
Founded: 2009
WebsiteLinkedIn