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1 month ago

Claims Assistant Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Lead and develop a claims team in a hybrid Manila-based environment, ensuring efficient workload management, timely escalations, and high-quality client communications. You’ll coach staff, monitor SLAs and turnaround times, and drive improvements in claims processes and reporting to support a superior client experience.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Oversee a group of claims handlers on a day-to-day basis and manage queueing/work allocation
•Act as the first line of escalation for routine and moderately complex claims questions
•Provide on-the-job coaching to less experienced staff and support induction/training of new joiners
•Monitor workload, backlogs, and turnaround times; ensure adherence to SLAs and internal targets
•Help implement and follow standard operating procedures and workflow guidelines, participate in huddles and reviews
•Collaborate with internal stakeholders and manage client communications, including escalated or complex cases
•Help prepare or review claims MI and dashboards; identify recurring issues and propose improvements

Pay and Benefits

Perks:Wellness Stipend

Key Requirements

•Supervise a group of claims handlers and manage day-to-day operations
•Provide on-the-job coaching and training for new joiners
•Monitor workload, backlogs, and turnaround times and ensure adherence to SLAs and targets
•Oversee adherence to standard operating procedures and workflow guidelines
•Assist in preparing and reviewing claims MI and dashboards and identify process improvements

Experience:InsuranceClaims

Skills:LeadershipCommunicationProblem-solvingTeamworkCustomer service

Languages:English

Company Brief

Aon

Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1982

Glassdoor: 3.9

Website LinkedIn Glassdoor

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