Customer Service Executive (Bilingual Chinese & English speaking)

Avery Dennison
Phnom Penh
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Presentation","Problem-solving","Communication"]

Handle end-to-end order processing and customer inquiries, including order entry, follow-up, pricing integrity, and ensuring on-time deliveries. Resolve and negotiate customer complaints, manage returns and replacement approvals, and coordinate with Inside Sales, Logistics, and Operations for supply and capacity updates. Conduct proper follow-ups on returns/defects, prepare production schedules and daily reports, and monitor performance metrics while supporting process effectiveness and continuous improvement projects.

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Avery Dennison
Avery Dennison
7 hours ago

Customer Service Executive (Bilingual Chinese & English speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Handle end-to-end order processing and customer inquiries, including order entry, follow-up, pricing integrity, and ensuring on-time deliveries. Resolve and negotiate customer complaints, manage returns and replacement approvals, and coordinate with Inside Sales, Logistics, and Operations for supply and capacity updates. Conduct proper follow-ups on returns/defects, prepare production schedules and daily reports, and monitor performance metrics while supporting process effectiveness and continuous improvement projects.
Location: Phnom Penh
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle order processing for customer accounts, including inquiry management, order follow-up, pricing integrity, fulfillment, and delivery timeliness.
  • •Provide responsive order management support such as order entry and expediting, including shipment and delivery information to customers.
  • •Resolve customer complaints professionally and tactfully, including negotiating billing/product issues, authorizing returns, coordinating testing, and managing replacement orders.
  • •Coordinate with Inside Sales and other departments by communicating supply chain issues, offering alternatives, and supporting capacity planning and scheduling.
  • •Follow up returns and defected labels, prepare production schedules and daily reports, ensure shipping dates are met, and monitor/report performance metrics while supporting continuous improvement projects.

Key Requirements

  • •1-2 years of related experience; lead experience preferred.
  • •Bachelor’s degree.
  • •Read, write, and speak in English and Chinese.
  • •Understand applicable computer systems including Microsoft Office and function-specific software.
  • •Excellent customer service skills and strong presentation skills.
Experience:1-2 years
Education:Bachelor's
Skills:Customer servicePresentationProblem-solvingCommunication
Languages:EnglishChinese
Tech Stack:Microsoft Office

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn