HSBC

4 weeks ago

Cards and Loans Manager (Customer Contact Centre)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Lead a team in Hang Seng Bank’s Customer Contact Centre to identify targets, drive market penetration, and deliver high-quality banking services while coordinating with sales, delivery, and support units to optimize performance and regulatory compliance.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Manager level

Key Responsibilities

•Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers.
•Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns.
•Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities.
•Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate.
•Work with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaigns.

Key Requirements

•University degree in a related discipline or other relevant qualifications.
•Proven experience and knowledge of banking products and call centre business.
•Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under HKIB would be an advantage.
•Strong business acumen with strategic and analytical mind.
•Strong attentiveness to details, with ability to work independently and under pressure.

Experience:BankingCall centreCustomer serviceBanking productsAnalytics

Education:Bachelor's

Skills:AnalyticalAttention to detailCommunicationLeadershipStrategic thinking

Certifications:Enhanced Competency FrameworkCertified Banker

Languages:ChineseEnglish

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 weeks ago

Cards and Loans Manager (Customer Contact Centre)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Banking, Lending & Credit

Seniority: Manager level

Key Responsibilities

•Lead the team to identify and achieve the business targets, accelerate market penetration and deliver excellent services to customers.
•Perform product and customer analytics, formulate and implement the business strategic plans on various products or campaigns.
•Work collaboratively with sales frontline, support function units and key business stakeholders to uplift end-to-end service and sales qualities.
•Monitor and review the business performance and operational effectiveness of various marketing channels and implement appropriate enhancement measures as appropriate.
•Work with delivery team to provide project management and internal consultancy services on project /systems implementation, workflow design, and process re-engineering in various products or campaigns.

Key Requirements

•University degree in a related discipline or other relevant qualifications.
•Proven experience and knowledge of banking products and call centre business.
•Professional qualifications such as Enhanced Competency Framework (ECF) and/or Certified Banker (CB) under HKIB would be an advantage.
•Strong business acumen with strategic and analytical mind.
•Strong attentiveness to details, with ability to work independently and under pressure.

Experience:BankingCall centreCustomer serviceBanking productsAnalytics

Education:Bachelor's

Skills:AnalyticalAttention to detailCommunicationLeadershipStrategic thinking

Certifications:Enhanced Competency FrameworkCertified Banker

Languages:ChineseEnglish

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn