Agent Experience Coordinator

Compass
United States
Workplace: OnsiteFull timeUSD 23 - 26 hourlyFunction: Executive & General ManagementSkills: ["Listening","Empathy","Problem-solving","Analytical thinking","Communication"]

Be the first point of contact for customers at the Compass Winnetka office, creating a 5-star welcome and maintaining office standards. Provide 1:1 support for Compass technology adoption, handle office phone and guest needs, and answer basic questions or troubleshoot device/enterprise-system issues. Support basic marketing requests and collaborate with the agent experience team and other departments to relay feedback. Also assist with administrative tasks and office events.

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Compass
Compass
6 days ago

Agent Experience Coordinator

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Be the first point of contact for customers at the Compass Winnetka office, creating a 5-star welcome and maintaining office standards. Provide 1:1 support for Compass technology adoption, handle office phone and guest needs, and answer basic questions or troubleshoot device/enterprise-system issues. Support basic marketing requests and collaborate with the agent experience team and other departments to relay feedback. Also assist with administrative tasks and office events.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Entry level

Key Responsibilities

  • •Welcome guests and serve as the face of the office by answering the phone, managing mail distribution, and providing first-line support
  • •Maintain office appearance and organization, including supply inventory and escalation of facilities issues
  • •Provide 1:1 support to customers using Compass technology and adjacent services
  • •Provide basic marketing support by creating collateral from templates and liaising with marketing advisors
  • •Support administrative tasks and help organize office events, including setup and tear down

Pay and Benefits

Salary: USD 23 - 26 hourly
Perks:Health InsuranceDentalVision401kPaid LeaveParental LeaveCommuter BenefitsLife InsuranceDisability InsurancePet InsuranceEmployee Assistance

Key Requirements

  • •1-2 years of previous experience in customer service, office management, hospitality, or operations
  • •Meticulous attention to detail and strong organizational skills
  • •Strong listening, empathy, and ability to connect with others
  • •Strong verbal and written communication skills
  • •Ability to work in the office during standard operating hours and lift up to 25 lbs
Skills:ListeningEmpathyProblem-solvingAnalytical thinkingCommunication
Languages:English
Tech Stack:ZendeskSalesforceConfluence

Company Brief

Compass
A technology-driven real estate brokerage that combines a consumer-facing platform with agent tools and marketplace services to help clients buy, sell, and rent residential properties across the United States.
Industry: PropTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2012
WebsiteLinkedIn