Relationship Manager - Gold.Egypt- Distribution - Maadi Branch.Retail Banking

Mashreq
Egypt
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Analytical skills","Conceptual thinking","Customer service orientation","Communication"]

Support Mashreq Egypt’s technology applications end-to-end: partner with business stakeholders, manage request and change, assess incidents, and coordinate resolution. Help deliver IT initiatives by working with head office IT teams, delivery and testing teams, and vendors. Design and develop in-house solutions, coordinate UAT, train key users, and maintain compliance with operational risk policies using .NET/Java and Oracle/SQL.

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FursaFursa
Mashreq
Mashreq
1 week ago

Relationship Manager - Gold.Egypt- Distribution - Maadi Branch.Retail Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Support Mashreq Egypt’s technology applications end-to-end: partner with business stakeholders, manage request and change, assess incidents, and coordinate resolution. Help deliver IT initiatives by working with head office IT teams, delivery and testing teams, and vendors. Design and develop in-house solutions, coordinate UAT, train key users, and maintain compliance with operational risk policies using .NET/Java and Oracle/SQL.
Location: Egypt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with business stakeholders to manage project/change management, requirements, priorities, and alignment to strategy and reference architecture.
  • •Actively involve head office technology applications teams to identify and deliver key IT initiatives and projects.
  • •Coordinate with delivery, testing teams, and vendors to ensure solutions are delivered according to business requirements.
  • •Assess incident impact and urgency, coordinate resolution with relevant teams, and keep stakeholders updated on progress.
  • •Design and develop in-house solutions, coordinate UAT activities, provide training to key users, and play a main role in request and change management.

Key Requirements

  • •University degree with at least 3 years of relevant experience.
  • •Experience in software development using Microsoft .NET or Java.
  • •Experience working with databases using Oracle/SQL.
  • •Strong analytical and conceptual skills with good customer service orientation.
  • •Very good communication skills; Flexcube core banking system experience is an extra.
Experience:3+ years
Skills:Analytical skillsConceptual thinkingCustomer service orientationCommunication
Languages:US
Tech Stack:.NETJavaOracleSQLFlexcube

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
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