Renewals Representative

Fortinet
Sunnyvale
Workplace: OnsiteFull timeUSD 63,700 - 82,400 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: bachelorsSkills: ["Communication","Attention to detail","Analytical skills","Customer service","Teamwork"]

Support end-to-end renewal sales operations for commercial/mid-enterprise accounts in an assigned U.S. territory. You’ll assist customers, field sales reps, and channel partners via phone/email for FortiGuard and FortiCare license renewals, manage renewal pipelines using Salesforce and renewal/tracking tools, handle inbound renewal requests within SLAs, and meet daily/weekly targets and customer satisfaction goals. Includes training sales reps and coordinating with HQ teams.

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FursaFursa
Fortinet
Fortinet
6 months ago

Renewals Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 1 year ago

Job Summary

Support end-to-end renewal sales operations for commercial/mid-enterprise accounts in an assigned U.S. territory. You’ll assist customers, field sales reps, and channel partners via phone/email for FortiGuard and FortiCare license renewals, manage renewal pipelines using Salesforce and renewal/tracking tools, handle inbound renewal requests within SLAs, and meet daily/weekly targets and customer satisfaction goals. Includes training sales reps and coordinating with HQ teams.
Location: Sunnyvale
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Assist customers, sales, partners, and distributors directly by phone and email with FortiGuard and FortiCare license renewals for current and expired contracts.
  • •Support the full renewal sales cycle, including generating install base reports, creating quotes and proactive upsell quotes, and supporting trading up and agreement data needs.
  • •Manage inbound renewal requests via an email alias and lead records, and handle inbound renewal inquiries through the corporate phone line within SLAs.
  • •Use Salesforce CRM, the Renewal Tracking System, and FreshDesk Ticketing daily to manage and optimize renewal opportunities and update pipelines proactively to meet KPIs.
  • •Carry a territory quota, train new sales reps on renewal process best practices, and coordinate with HQ teams to align on renewal processes.
Travel: High travel

Pay and Benefits

Salary: USD 63,700 - 82,400 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid Leave

Key Requirements

  • •Bachelor's degree or relevant work experience.
  • •1+ year of renewals, sales, or operations experience (preferably in B2B tech).
  • •Track record of meeting monthly, quarterly, or annual quotas.
  • •Knowledge of cyber security products and terminology.
  • •Understanding of B2B channel sales and direct sales motions.
Experience:B2B techCyber securityChannel salesDirect sales
Education:Bachelor's
Skills:CommunicationAttention to detailAnalytical skillsCustomer serviceTeamwork
Tech Stack:SalesforceMS ExcelMS WordMS PowerPointFreshDeskRenewal Tracking System

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn