Senior Associate, Process Manager

Discover Financial
Houston
Full timeUSD 80,800 - 92,200 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Attention to detail","Change management","Process improvement","Cross-functional collaboration"]

Own and lead process improvement initiatives for Pulse Operations, focusing on higher efficiency and scalable operational outcomes. Use automation tools and AI capabilities to modernize legacy debit network workflows. Analyze operational data and reporting to deliver actionable insights on network performance, disputes, fraud, and settlement. Design end-to-end process lifecycles and maintain formal documentation while guiding cross-functional stakeholders as an SME to drive production-ready change.

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Discover Financial
Discover Financial
4 hours ago

Senior Associate, Process Manager

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Last checked: 4 hours agoStatus: Live

Job Summary

Own and lead process improvement initiatives for Pulse Operations, focusing on higher efficiency and scalable operational outcomes. Use automation tools and AI capabilities to modernize legacy debit network workflows. Analyze operational data and reporting to deliver actionable insights on network performance, disputes, fraud, and settlement. Design end-to-end process lifecycles and maintain formal documentation while guiding cross-functional stakeholders as an SME to drive production-ready change.
Location: Houston
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Lead and own process improvement initiatives across Pulse Operations to drive efficiency and scale.
  • •Identify opportunities to leverage automation and AI to improve debit network workflows.
  • •Collect and analyze operational data and reporting to provide actionable insights to senior leadership.
  • •Monitor and troubleshoot operational breakdowns, driving issue resolution and risk mitigation.
  • •Design end-to-end process lifecycles and maintain formal documentation; guide project teams and cross-functional stakeholders as an SME.

Pay and Benefits

Salary: USD 80,800 - 92,200 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •High School Diploma, GED or equivalent certification.
  • •At least 1 year of experience in Microsoft Office or G Suite.
  • •At least 2 years of experience in Business Process Management, Project Management, Relationship Management, or Risk Management.
  • •Preferred: Bachelor’s Degree or military experience.
  • •Preferred: Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
Experience:2+ yearsBusiness process managementProject managementRisk management
Education:High School
Skills:CommunicationAttention to detailChange managementProcess improvementCross-functional collaboration
Certifications:LeanAgileSix SigmaBusiness Process ManagementProject Management
Tech Stack:Microsoft OfficeG Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn