Manager Onboarding Operations AMER

Remote
Brazil
Workplace: RemoteFull timeBRL 316,550 - 356,150 annuallyFunction: Business OperationsSkills: ["People leadership","Stakeholder management","Operational judgment","Conflict resolution","Continuous improvement"]

Lead a high-volume, regionally aligned onboarding operations team, owning people leadership, delivery quality, compliance, and operational performance across multiple countries. Act as the escalation point for complex employee onboarding challenges, using data to monitor capacity, quality, and risk while driving continuous improvements. Enable responsible AI and automation adoption to simplify workflows, improve service consistency, and partner with specialists to define requirements and support rollout.

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FursaFursa
Remote
Remote
3 days ago

Manager Onboarding Operations AMER

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead a high-volume, regionally aligned onboarding operations team, owning people leadership, delivery quality, compliance, and operational performance across multiple countries. Act as the escalation point for complex employee onboarding challenges, using data to monitor capacity, quality, and risk while driving continuous improvements. Enable responsible AI and automation adoption to simplify workflows, improve service consistency, and partner with specialists to define requirements and support rollout.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, coach, and mentor an aligned onboarding operations team to create an inclusive, high-performing environment.
  • •Own team performance, delivery quality, and achievement against operational targets and service standards.
  • •Manage people leadership activities including motivation, feedback, performance reviews, and conflict resolution.
  • •Serve as the escalation point for complex employee onboarding issues, coordinating cross-functional ownership and escalating when needed.
  • •Continuously identify and implement onboarding process improvements, controls, and responsible AI/automation tool adoption with appropriate training and human oversight.

Pay and Benefits

Salary: BRL 316,550 - 356,150 annually
Perks:Remote WorkPaid LeaveParental LeaveEquityHome OfficeLearning BudgetGym MembershipHealth Insurance

Key Requirements

  • •Demonstrated people-management experience in a high-volume operational environment.
  • •People-first leadership that builds trust, empowers others, and takes accountability for team performance and outcomes.
  • •Experience developing scalable operational processes while maintaining quality, compliance, and strong employee/customer experience.
  • •Knowledge of employment and/or labour laws, benefits, payroll processes, and employment contracts across multiple countries (or ability to learn quickly).
  • •Comfort using data to make decisions, monitor performance, identify risks, and recommend improvements, plus comfort using AI/automation tools to improve productivity and consistency.
Experience:Global employmentHR operations
Skills:People leadershipStakeholder managementOperational judgmentConflict resolutionContinuous improvement
Languages:English
Tech Stack:AIAutomation

Company Brief

Remote
Provides a global HR and payroll platform for hiring, paying, and managing distributed teams across countries. Helps companies handle contractor payments, employer of record services, compliance, benefits, and international workforce administration.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn