Service Manager

EquipmentShare
Virginia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Interpersonal skills","Problem solving","Adaptability","Customer service","Teamwork","Communication","Training","Safety"]

Lead a team of heavy equipment maintenance technicians at a rental facility in Catlett, VA. Use the company’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose issues using data across many equipment makes and models. Coordinate repairs for customer and company-owned equipment, supervise service quality, manage customer relationships and inquiries, and support employee training while maintaining a safe work environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
EquipmentShare
EquipmentShare
19 hours ago

Service Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Lead a team of heavy equipment maintenance technicians at a rental facility in Catlett, VA. Use the company’s T3 platform to create and monitor work orders, track service intervals, order parts, and diagnose issues using data across many equipment makes and models. Coordinate repairs for customer and company-owned equipment, supervise service quality, manage customer relationships and inquiries, and support employee training while maintaining a safe work environment.
Location: Virginia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Coordinate and supervise the quality performance of equipment mechanics and service personnel.
  • •Schedule repairs for customer and company-owned rental equipment.
  • •Use the T3 platform to create, assign, and monitor work orders and track machine service intervals.
  • •Diagnose issues by pulling data from hundreds of makes and models to determine root cause and corrective actions.
  • •Maintain customer relationships, respond to inquiries and resolve complaints, and lead employee training while maintaining a safe work environment.

Pay and Benefits

Perks:Health InsuranceDentalVision401kPaid LeavePaid HolidaysGym MembershipWellness Stipend

Key Requirements

  • •Industry knowledge in the rental industry or a related construction field, with ideally three years of maintenance and service experience.
  • •Strong interpersonal and problem-solving skills.
  • •Ability to adapt to a fast-paced company and keep up to date on the latest products and services.
  • •Experience leading maintenance teams (preferred) and/or a background in the construction industry.
  • •Superior customer service, teamwork, and verbal/written communication skills.
Experience:3+ years
Skills:Interpersonal skillsProblem solvingAdaptabilityCustomer serviceTeamworkCommunicationTrainingSafety
Licenses:Valid driver's license
Languages:English
Tech Stack:T3

Company Brief

EquipmentShare
Provides equipment rental, telematics, and fleet management solutions for the construction industry, combining a marketplace for heavy equipment with software to optimize operations, uptime, and asset utilization.
Industry: Construction Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Columbia, United States
Founded: 2015
WebsiteLinkedIn