3 months ago

Senior Director, Enterprise Delivery and Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Seasoned executive-leading role driving post-sale software delivery and growth across a BD-led enterprise portfolio. Oversees Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success to optimize time-to-live, CSAT, NRR, and expansion GTV while aligning Roadmaps with Product, Engineering, and Data Science across the US and Canada.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Director level

Key Responsibilities

•Lead and own the software portfolio for StorefrontPro, Enterprise API, and FoodStorm, driving end-to-end business outcomes including NRR, expansion GTV, and post-live adoption velocity
•Manage three Director-led teams—Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success—to shift post-sale engagement toward consultative business advisory that improves retailer P&L
•Build a senior consultative CS capability by hiring Principal Growth Strategists who engage retailers on strategy, merchandising, and operations
•Define and operationalize the joint BD-CS operating model for enterprise accounts to ensure high-quality execution and escalations while preserving BD leadership
•Set the strategic standard for enterprise implementations and drive time-to-live improvements through tooling, automation, and platform investments with Product and Engineering

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company
•Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes
•Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion
•Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion)
•5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement

Experience:12+ yearsEnterprise softwareBD-ledRetail

Skills:LeadershipCommunicationStrategic thinkingStakeholder managementNegotiation

Languages:English

Company Brief

Instacart

Operates an online grocery marketplace connecting customers with personal shoppers and local retailers for grocery delivery and pickup. Provides technology, logistics, and advertising solutions to supermarkets and consumer packaged goods brands.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn

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Instacart

3 months ago

Senior Director, Enterprise Delivery and Growth

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Marketing & Growth

Seniority: Sr. Director level

Key Responsibilities

•Lead and own the software portfolio for StorefrontPro, Enterprise API, and FoodStorm, driving end-to-end business outcomes including NRR, expansion GTV, and post-live adoption velocity
•Manage three Director-led teams—Retailer Delivery, Enterprise Architecture & Engineering, and Retailer Success—to shift post-sale engagement toward consultative business advisory that improves retailer P&L
•Build a senior consultative CS capability by hiring Principal Growth Strategists who engage retailers on strategy, merchandising, and operations
•Define and operationalize the joint BD-CS operating model for enterprise accounts to ensure high-quality execution and escalations while preserving BD leadership
•Set the strategic standard for enterprise implementations and drive time-to-live improvements through tooling, automation, and platform investments with Product and Engineering

Pay and Benefits

Equity and Bonus:Equity

Perks:Remote WorkEquity

Key Requirements

•12+ years of enterprise software leadership spanning post-sale functions at a B2B SaaS or enterprise technology company
•Direct, accountable leadership of a professional services, implementation, or delivery organization, with demonstrated understanding of org design, quality drivers, and scale failure modes
•Direct, accountable leadership of a customer success or account management organization responsible for post-live growth, NRR, and expansion
•Ownership of a combined post-sale P&L with $200M+ ARR, accountable across the full customer lifecycle (implementation through renewal/expansion)
•5+ years managing Director-level leaders across distinct functional disciplines, with a track record of setting standards and holding senior leaders accountable without micromanagement

Experience:12+ yearsEnterprise softwareBD-ledRetail

Skills:LeadershipCommunicationStrategic thinkingStakeholder managementNegotiation

Languages:English

Company Brief

Instacart

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Glassdoor: 3.6

Website LinkedIn