Customer Solutions Engineer

TRM Labs
United States
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Customer-facing communication","Problem-solving","Prioritization","Independent execution","Proactive improvement"]

Own the technical relationship with US federal and national-security customers from discovery through live deployment. Design advanced business processes, customize the TRM platform, integrate TRM APIs into mission workflows, and run testing and training. Lead technical discovery and solution design, guide implementation with architecture and API documentation, maintain integration resources, and provide expert troubleshooting. Feed customer expertise back into Solutions Engineering while staying aligned with product roadmap needs.

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FursaFursa
TRM Labs
TRM Labs
3 days ago

Customer Solutions Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Own the technical relationship with US federal and national-security customers from discovery through live deployment. Design advanced business processes, customize the TRM platform, integrate TRM APIs into mission workflows, and run testing and training. Lead technical discovery and solution design, guide implementation with architecture and API documentation, maintain integration resources, and provide expert troubleshooting. Feed customer expertise back into Solutions Engineering while staying aligned with product roadmap needs.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver end-to-end customer solutions: understand requirements, design business processes, customize the platform, integrate TRM APIs, and conduct testing and training.
  • •Serve as the go-to technical consultant during discovery calls, documenting complex technical requirements and guiding solution design.
  • •Present TRM APIs and architecture with implementation guidance, timelines, and potential challenges aligned to customer goals.
  • •Develop and maintain high-quality customer integration resources (API docs, reference architectures, implementation guides) to speed onboarding.
  • •Provide expert support and troubleshooting throughout integration, stay current on product features/dependencies, and advocate for enhancements as needed.

Key Requirements

  • •Professional experience in pre- and post-sales roles such as Solutions Architect, Sales Engineer, Solutions Engineer, or Customer Success Engineer.
  • •US citizenship is required for this position (no dual citizenship).
  • •Ability to empathize with technical and non-technical audiences and connect complex solutions to business goals.
  • •Experience collaborating with engineering and product teams to customize API-based SaaS products at scale, including implementation, testing, and launch.
  • •Comfort scripting in one or more languages (e.g., Python, JavaScript, TypeScript) to build PoCs or prototype APIs.
Experience:SaaSAPI integrationsPublic sectorNational security
Skills:Customer-facing communicationProblem-solvingPrioritizationIndependent executionProactive improvement
Tech Stack:TRM platformTRM APIsAPI documentationReference architecturesImplementation guidesPythonJavaScriptTypeScriptSlack

Eligibility

Nationality:US National

Company Brief

TRM Labs
Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn