Coinbase

21 hours ago

Senior Strategic Program Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Own international customer experience launch readiness across APAC, EMEA, and the Americas, ensuring product and policy launches are locally compliant and regionally optimized. Monitor and prioritize region-specific friction, adapt global programs to local workflows and policies, and partner with CX, Operations, Risk, and Compliance leaders to mitigate market-specific risks. Represent regional customer needs in global forums while measuring CX outcomes through regular reporting.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own regional launch readiness by adapting product and policy launches for local markets, including language, payment methods, regulatory coverage, and agent enablement.
•Surface and prioritize region-specific friction by monitoring emerging issues and escalating trust-breaking patterns with clear paths to resolution.
•Adapt global programs to local context by customizing policies, workflows, and automation where regulations or cultural behaviors differ.
•Partner with regional CX, Ops, Risk, and Compliance leaders to align on experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities.
•Represent regional customers in global forums to ensure roadmap discussions, launch planning, and issue prioritization reflect needs across all markets.

Pay and Benefits

Salary: USD 108,630 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•3+ years of program management experience in customer support operations, including hands-on work with technical product or ops integrations.
•Use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes.
•Experience operating across multiple regulated markets with working knowledge of compliance requirements such as AML/KYC and financial services regulations.
•Partner cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across geographies.
•Use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Experience:3+ yearsCustomer support operationsRegulated marketsFinancial servicesCustomer experienceCross-functional programs

Skills:Quantitative analysisPrioritizationCross-functional collaborationRisk mitigationResponsible AI use

Languages:English

Tech Stack:Generative AIAutomation

Company Brief

Coinbase

Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn

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Coinbase

21 hours ago

Senior Strategic Program Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own regional launch readiness by adapting product and policy launches for local markets, including language, payment methods, regulatory coverage, and agent enablement.
•Surface and prioritize region-specific friction by monitoring emerging issues and escalating trust-breaking patterns with clear paths to resolution.
•Adapt global programs to local context by customizing policies, workflows, and automation where regulations or cultural behaviors differ.
•Partner with regional CX, Ops, Risk, and Compliance leaders to align on experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities.
•Represent regional customers in global forums to ensure roadmap discussions, launch planning, and issue prioritization reflect needs across all markets.

Pay and Benefits

Salary: USD 108,630 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•3+ years of program management experience in customer support operations, including hands-on work with technical product or ops integrations.
•Use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes.
•Experience operating across multiple regulated markets with working knowledge of compliance requirements such as AML/KYC and financial services regulations.
•Partner cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across geographies.
•Use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.

Experience:3+ yearsCustomer support operationsRegulated marketsFinancial servicesCustomer experienceCross-functional programs

Skills:Quantitative analysisPrioritizationCross-functional collaborationRisk mitigationResponsible AI use

Languages:English

Tech Stack:Generative AIAutomation

Company Brief

Coinbase

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2012

Website LinkedIn