Strategic Program Lead

Coinbase
United States
Workplace: RemoteFull timeUSD 108,630 - 108,630 annuallyFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Quantitative analysis","Prioritization","Cross-functional collaboration","Risk mitigation","Responsible AI use"]

Own international customer experience launch readiness across APAC, EMEA, and the Americas, ensuring product and policy launches are locally compliant and regionally optimized. Monitor and prioritize region-specific friction, adapt global programs to local workflows and policies, and partner with CX, Operations, Risk, and Compliance leaders to mitigate market-specific risks. Represent regional customer needs in global forums while measuring CX outcomes through regular reporting.

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FursaFursa
Coinbase
Coinbase
1 month ago

Strategic Program Lead

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Last checked: 4 hours agoStatus: Live

Job Summary

Own international customer experience launch readiness across APAC, EMEA, and the Americas, ensuring product and policy launches are locally compliant and regionally optimized. Monitor and prioritize region-specific friction, adapt global programs to local workflows and policies, and partner with CX, Operations, Risk, and Compliance leaders to mitigate market-specific risks. Represent regional customer needs in global forums while measuring CX outcomes through regular reporting.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own regional launch readiness by adapting product and policy launches for local markets, including language, payment methods, regulatory coverage, and agent enablement.
  • •Surface and prioritize region-specific friction by monitoring emerging issues and escalating trust-breaking patterns with clear paths to resolution.
  • •Adapt global programs to local context by customizing policies, workflows, and automation where regulations or cultural behaviors differ.
  • •Partner with regional CX, Ops, Risk, and Compliance leaders to align on experience quality, legal requirements, and proactive mitigation of market-specific risks, including producing monthly SLA reports for regulated entities.
  • •Represent regional customers in global forums to ensure roadmap discussions, launch planning, and issue prioritization reflect needs across all markets.

Pay and Benefits

Salary: USD 108,630 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •3+ years of program management experience in customer support operations, including hands-on work with technical product or ops integrations.
  • •Use quantitative analysis and regional data to prioritize issues, inform launch decisions, and measure CX outcomes.
  • •Experience operating across multiple regulated markets with working knowledge of compliance requirements such as AML/KYC and financial services regulations.
  • •Partner cross-functionally with Product, Engineering, Compliance, and Operations teams to drive programs from planning through execution across geographies.
  • •Use generative AI responsibly with human oversight to deliver business-ready outputs and improve workflow efficiency, cost, and quality.
Experience:3+ yearsCustomer support operationsRegulated marketsFinancial servicesCustomer experienceCross-functional programs
Skills:Quantitative analysisPrioritizationCross-functional collaborationRisk mitigationResponsible AI use
Languages:English
Tech Stack:Generative AIAutomation

Company Brief

Coinbase
Operates a cryptocurrency exchange and financial services platform that enables buying, selling, storing, and earning crypto assets, institutional trading, custody, and developer tools for blockchain applications.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2012
WebsiteLinkedIn