Mitarbeiter/-in Vetriebsinnendienst/Kundenservice (m/w/d)

Eaton
Germany
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Self-motivation","Customer orientation","Independent working","Structured working","Collaboration"]

Handle national and international customer inquiries, including preparing and following up quotes by phone, Teams, or email. Collaborate closely with operational teams and support order processing from ERP entry through shipment. Manage returns, credit memos, complaints, and coordinate closely with the field sales team. Resolve complex questions with specialist departments while working with ERP/CRM and MS Office tools in a dynamic customer service environment.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 day ago

Mitarbeiter/-in Vetriebsinnendienst/Kundenservice (m/w/d)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle national and international customer inquiries, including preparing and following up quotes by phone, Teams, or email. Collaborate closely with operational teams and support order processing from ERP entry through shipment. Manage returns, credit memos, complaints, and coordinate closely with the field sales team. Resolve complex questions with specialist departments while working with ERP/CRM and MS Office tools in a dynamic customer service environment.
Location: Germany
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Process national and international customer inquiries, including creating and following up offers via phone, Teams, or email.
  • •Coordinate and align with operational departments and support order handling from ERP input to goods shipment.
  • •Handle returns and credit memos.
  • •Manage complaints and work closely with the outside sales team.
  • •Coordinate complex topics with specialist departments.

Key Requirements

  • •Completed commercial training (e.g., Industriekaufmann/-frau) or comparable experience in sales support or customer service.
  • •Interest in technical contexts.
  • •High self-motivation and strong customer orientation with independent, structured working style.
  • •Knowledge of an ERP system (Glovia/SAP) and/or CRM (Salesforce/CPQ) is desirable.
  • •Excellent French and English written and verbal skills; good German is desirable.
Experience:Inside salesCustomer serviceSales support
Education:Certification / Diploma
Skills:Self-motivationCustomer orientationIndependent workingStructured workingCollaboration
Languages:GermanFrenchEnglishItalianDutch
Tech Stack:ERPGloviaSAPCRMSalesforceCPQMS OfficeMicrosoft ExcelMicrosoft WordPowerPointTeams

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn