Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

TikTok
Kuala Lumpur
Full timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Attention to detail","Problem-solving","Analytical thinking","Relationship building","Data-driven planning"]

Own and grow key merchant accounts within TikTok Shop’s Groceries and Pets category, driving meaningful GMV through brand and seller acquisition, incubation, and commercial negotiations. Build strong merchant relationships, improve performance across cancellation/return/shipping experience, and develop category growth plans spanning traffic, assortment, content, and monetisation. Partner cross-functionally with campaigns, creators, ads, and operations, supported by analytics and presentations in Excel/PowerPoint.

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FursaFursa
TikTok
TikTok
1 month ago

Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own and grow key merchant accounts within TikTok Shop’s Groceries and Pets category, driving meaningful GMV through brand and seller acquisition, incubation, and commercial negotiations. Build strong merchant relationships, improve performance across cancellation/return/shipping experience, and develop category growth plans spanning traffic, assortment, content, and monetisation. Partner cross-functionally with campaigns, creators, ads, and operations, supported by analytics and presentations in Excel/PowerPoint.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Acquire and incubate brands, principals, distributors, and key merchants to drive GMV growth in Groceries and Pets.
  • •Build relationships with merchants, negotiate commercial plans, and secure best deals based on campaign priorities and seasonality.
  • •Identify growth opportunities through assortment expansion, pricing strategy, content, livestream, and affiliate levers while building JBPs.
  • •Manage seller performance and service quality, including cancellation rate, return rate, and shipping lead time to improve conversion.
  • •Develop and execute category or sub-category growth plans and support business reviews, merchant pitches, and presentations using Excel and PowerPoint.

Key Requirements

  • •Bachelor’s Degree or equivalent practical experience.
  • •3+ years experience in eCommerce.
  • •Strong analytical skills and ability to set up action plans based on data and experience.
  • •Attention to detail with logical problem-solving and affinity with numbers.
  • •Proficient in Excel and PowerPoint.
Experience:3+ yearsECommerce
Education:Bachelor's
Skills:Attention to detailProblem-solvingAnalytical thinkingRelationship buildingData-driven planning
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn