2 days ago

Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Own and grow key merchant accounts within TikTok Shop’s Groceries and Pets category, driving meaningful GMV through brand and seller acquisition, incubation, and commercial negotiations. Build strong merchant relationships, improve performance across cancellation/return/shipping experience, and develop category growth plans spanning traffic, assortment, content, and monetisation. Partner cross-functionally with campaigns, creators, ads, and operations, supported by analytics and presentations in Excel/PowerPoint.

Location: Kuala Lumpur

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Acquire and incubate brands, principals, distributors, and key merchants to drive GMV growth in Groceries and Pets.
•Build relationships with merchants, negotiate commercial plans, and secure best deals based on campaign priorities and seasonality.
•Identify growth opportunities through assortment expansion, pricing strategy, content, livestream, and affiliate levers while building JBPs.
•Manage seller performance and service quality, including cancellation rate, return rate, and shipping lead time to improve conversion.
•Develop and execute category or sub-category growth plans and support business reviews, merchant pitches, and presentations using Excel and PowerPoint.

Key Requirements

•Bachelor’s Degree or equivalent practical experience.
•3+ years experience in eCommerce.
•Strong analytical skills and ability to set up action plans based on data and experience.
•Attention to detail with logical problem-solving and affinity with numbers.
•Proficient in Excel and PowerPoint.

Experience:3+ yearsECommerce

Education:Bachelor's

Skills:Attention to detailProblem-solvingAnalytical thinkingRelationship buildingData-driven planning

Tech Stack:ExcelPowerPoint

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

2 days ago

Strategic Account Manager, Grocery and Pets (TikTok Shop, Malaysia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Kuala Lumpur

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Acquire and incubate brands, principals, distributors, and key merchants to drive GMV growth in Groceries and Pets.
•Build relationships with merchants, negotiate commercial plans, and secure best deals based on campaign priorities and seasonality.
•Identify growth opportunities through assortment expansion, pricing strategy, content, livestream, and affiliate levers while building JBPs.
•Manage seller performance and service quality, including cancellation rate, return rate, and shipping lead time to improve conversion.
•Develop and execute category or sub-category growth plans and support business reviews, merchant pitches, and presentations using Excel and PowerPoint.

Key Requirements

•Bachelor’s Degree or equivalent practical experience.
•3+ years experience in eCommerce.
•Strong analytical skills and ability to set up action plans based on data and experience.
•Attention to detail with logical problem-solving and affinity with numbers.
•Proficient in Excel and PowerPoint.

Experience:3+ yearsECommerce

Education:Bachelor's

Skills:Attention to detailProblem-solvingAnalytical thinkingRelationship buildingData-driven planning

Tech Stack:ExcelPowerPoint

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn