Customer Support Technician III-CMP

Provide hands-on customer support for semiconductor/display equipment by planning preventive and remedial maintenance within assigned territory. Verify operational quality, perform scheduled maintenance (including wet cleans), and lead Tier II start-ups and support activities. Troubleshoot and address process variations with guidance from senior engineers, instruct customers on operation and maintenance, and liaise with customer front-line management to ensure complete customer satisfaction. Track equipment performance and uptime improvements, using Statistical Process Control and quality improvement methods.