Portfolio Manager, Servicing

ZippyMH
Arizona
Workplace: RemoteFull timeFunction: Capital Markets, Trading & QuantExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Client relationship management","Analytical","Organizational","Problem-solving"]

Own client relationships across a portfolio of manufactured home servicing clients, investors, and partners. Oversee servicing operations through issue resolution, escalations, and performance monitoring, while driving operational improvements and client-ready servicing execution. Lead servicing transfer initiatives end-to-end, including onboarding/offboarding coordination, data reconciliation, readiness tracking, and compliance alignment. Partner with operations, legal, compliance, finance, and leadership to deliver a seamless client experience.

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ZippyMH
ZippyMH
3 days ago

Portfolio Manager, Servicing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Own client relationships across a portfolio of manufactured home servicing clients, investors, and partners. Oversee servicing operations through issue resolution, escalations, and performance monitoring, while driving operational improvements and client-ready servicing execution. Lead servicing transfer initiatives end-to-end, including onboarding/offboarding coordination, data reconciliation, readiness tracking, and compliance alignment. Partner with operations, legal, compliance, finance, and leadership to deliver a seamless client experience.
Location: Arizona
Workplace: Remote
Employment Type: Full time
Job Function: Capital Markets, Trading & Quant

Key Responsibilities

  • •Serve as the primary point of contact for an assigned portfolio of servicing clients, investors, and business partners.
  • •Lead servicing oversight, including issue resolution, operational escalations, and client-specific initiatives.
  • •Coordinate servicing transfers end-to-end, including onboarding/offboarding, communications, data validation, timeline management, and readiness execution.
  • •Monitor portfolio performance metrics, servicing trends, and operational risk indicators, and provide portfolio updates to leadership and clients.
  • •Oversee transfer- and servicing-related activities such as data reconciliation, boarding coordination, exception management, reconciliation of invoices/fees/reporting, and root-cause-driven corrective actions.

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkParental LeavePaid Leave

Key Requirements

  • •5+ years of experience in loan servicing, client management, servicing operations, manufactured housing finance, or related financial services.
  • •Strong background in servicing operations, loan portfolios, payment processing, escrow administration, servicing transfers, and customer servicing workflows.
  • •Knowledge of regulatory servicing requirements and operational compliance standards.
  • •Exceptional client relationship management and communication skills, with strong analytical and problem-solving abilities.
  • •Experience leading cross-functional operational initiatives and process improvements, ideally including coordination of servicing transfers.
Experience:5+ years
Education:Bachelor's in Business, Finance, Operations, or related field
Skills:CommunicationClient relationship managementAnalyticalOrganizationalProblem-solving
Tech Stack:ExcelBusiness intelligence platformsAI-assisted toolsOperational analytics

Company Brief

ZippyMH
ZippyMH is a digital mental health service offering online therapy and mental wellness resources. It connects users with licensed clinicians and provides teletherapy, counseling, and tools to support emotional wellbeing and mental health care access.
Industry: Mental Health
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