Service Delivery Manager - Remote

Zyte
Lisbon
Workplace: RemoteFull timeEUR 55,000 - 62,000 annuallyFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Stakeholder management","Communication","Problem-solving","Cross-functional coordination","Escalation handling"]

Own end-to-end service delivery for a portfolio of enterprise clients, acting as the single point of accountability for operations, escalations, KPIs, and reliable data service outcomes. Coordinate with engineering, QA, product, infrastructure, and AM/Sales to align requirements, SLAs, change requests, and delivery timelines. Monitor pipeline performance, manage margins and profitability, and communicate operational status and risks through clear reporting.

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FursaFursa
Zyte
Zyte
4 days ago

Service Delivery Manager - Remote

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Last checked: 14 hours agoStatus: Live

Job Summary

Own end-to-end service delivery for a portfolio of enterprise clients, acting as the single point of accountability for operations, escalations, KPIs, and reliable data service outcomes. Coordinate with engineering, QA, product, infrastructure, and AM/Sales to align requirements, SLAs, change requests, and delivery timelines. Monitor pipeline performance, manage margins and profitability, and communicate operational status and risks through clear reporting.
Location: Lisbon
Workplace: Remote
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Mid level

Key Responsibilities

  • •Coordinate with development teams to ensure timely, accurate data delivery aligned with SLAs and contractual commitments.
  • •Monitor pipelines for performance, costs, and delivery schedules; identify risks or quality issues early and drive resolution.
  • •Manage the full lifecycle of change requests from scoping through delivery and billing in collaboration with AM and Sales teams.
  • •Serve as single point of contact and primary escalation point for service issues for a portfolio of enterprise accounts.
  • •Define, track, and report KPIs for data quality, delivery performance, uptime, and feed health; translate technical metrics into client-friendly language.

Pay and Benefits

Salary: EUR 55,000 - 62,000 annually
Perks:Remote Work

Key Requirements

  • •5+ years of experience in service delivery, account operations, or a similar client-facing operational role.
  • •Strong stakeholder management and communication skills, translating technical concepts into clear business language.
  • •Experience managing enterprise accounts or complex client portfolios.
  • •Proven experience managing SLAs, KPIs, and operational reporting in a client-facing role.
  • •Commercial awareness and experience managing project efficiency and margin.
Experience:5+ years
Skills:Stakeholder managementCommunicationProblem-solvingCross-functional coordinationEscalation handling
Tech Stack:SalesforceCRMWeb scrapingData pipelines

Company Brief

Zyte
Provides web data extraction and intelligence solutions, offering a cloud-based scraping platform, managed data services, and APIs to help businesses collect, structure, and integrate web data at scale for analytics and automation.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Headquarters: London, United Kingdom
Founded: 2010
WebsiteLinkedIn