Customer Care Manager - EN/FR (Australia)

Odoo
Gold Coast
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Proactive","Problem-solving","Autonomous work","Prioritization","Quick learning","Analytical thinking","Customer focus","Organization","Time management"]

Own a portfolio of ~1,000 mass-market customers, delivering a seamless experience from onboarding through expansion and renewal. Serve as the primary point of contact, providing guidance and support throughout customer projects. Partner with Sales to identify growth opportunities and develop expansion strategies, while balancing low-touch automation with personalized, high-touch engagement based on individual needs.

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Odoo
Odoo
4 months ago

Customer Care Manager - EN/FR (Australia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Own a portfolio of ~1,000 mass-market customers, delivering a seamless experience from onboarding through expansion and renewal. Serve as the primary point of contact, providing guidance and support throughout customer projects. Partner with Sales to identify growth opportunities and develop expansion strategies, while balancing low-touch automation with personalized, high-touch engagement based on individual needs.
Location: Gold Coast
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Manage a portfolio of approximately 1,000 mass-market customers, balancing low-touch automation with high-touch engagement.
  • •Facilitate successful onboarding for new customers, ensuring they have the tools and resources to thrive with Odoo.
  • •Act as the primary point of contact for customers, providing guidance and support throughout their projects.
  • •Collaborate with Sales to identify growth opportunities and develop customer expansion strategies.
  • •Partner with Sales, Support, and Services to ensure customers enjoy a seamless experience.

Pay and Benefits

Perks:Hybrid WorkMeal AllowanceFree Coffee

Key Requirements

  • •Fluent in English and French.
  • •Passion for software products and understanding of customer needs.
  • •Strong business acumen.
  • •Highly organised with the ability to work autonomously and manage time effectively.
  • •Full unrestricted working rights in Australia.
Skills:ProactiveProblem-solvingAutonomous workPrioritizationQuick learningAnalytical thinkingCustomer focusOrganizationTime management
Languages:EnglishFrench

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Odoo
Provides an integrated open-source suite of business applications including ERP, CRM, accounting, inventory, e-commerce and HR tools to help companies manage operations and grow with modular, customizable software.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Grand-Rosière, Belgium
Founded: 2005
WebsiteLinkedIn