Bilingual Member Support Expert (EN/FR) - Canada

Alan
Toronto
Workplace: HybridFull timeFunction: Product ManagementExperience: 3+ yearsSkills: ["Communication","Organization","Empathy","Initiative","Adaptability","Judgment","Problem-solving","Autonomy","Multitasking","Continuous improvement"]

Provide timely, transparent, member support for Alan’s healthcare coverage, helping individuals and business customers understand benefits and get the most value. Develop expertise in healthcare systems and Alan products, share insights to improve support and product experiences, and support new customer onboardings. In Canada, help scale Care operations through process adaptation, proactive support improvements, and cross-functional collaboration while contributing to team growth through hiring and mentoring.

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Alan
Alan
2 days ago

Bilingual Member Support Expert (EN/FR) - Canada

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Job Summary

Provide timely, transparent, member support for Alan’s healthcare coverage, helping individuals and business customers understand benefits and get the most value. Develop expertise in healthcare systems and Alan products, share insights to improve support and product experiences, and support new customer onboardings. In Canada, help scale Care operations through process adaptation, proactive support improvements, and cross-functional collaboration while contributing to team growth through hiring and mentoring.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Provide timely, transparent, and empowering support to Alan members and business customers.
  • •Develop expertise in healthcare systems and Alan products to support coverage understanding.
  • •Share insights to continuously improve Alan’s products and services.
  • •Support new company onboardings and help integrate customers.
  • •Own strategic projects to scale Care operations in Canada and improve member experience.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLearning BudgetPaid LeaveParental LeaveRemote WorkMeal Allowance

Key Requirements

  • •3+ years of relevant experience in a support or customer-facing role.
  • •Fluent written and spoken English and French (mandatory).
  • •Excellent communication and organizational skills, with the ability to simplify complex topics.
  • •Comfort with technology, AI-powered tools, and multi-channel support.
  • •Demonstrates empathy, initiative, adaptability, and sound judgment; can work independently and manage multiple priorities.
Experience:3+ years
Skills:CommunicationOrganizationEmpathyInitiativeAdaptabilityJudgmentProblem-solvingAutonomyMultitaskingContinuous improvement
Languages:EnglishFrench
Tech Stack:AI-powered toolsMulti-channel support

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor