Strategic Account Manager

Block
Miami
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Negotiation","Storytelling","Project management","Customer relationship management","Presentation"]

Account-focused role managing relationships with top Food & Beverage sellers, driving upmarket expansions, and coordinating with product and cross-functional teams to deliver tailored Square solutions.

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FursaFursa
Block
Block
3 months ago

Strategic Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Account-focused role managing relationships with top Food & Beverage sellers, driving upmarket expansions, and coordinating with product and cross-functional teams to deliver tailored Square solutions.
Location: Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Manage a book of 50 Strategic Food & Beverage Sellers and drive growth through use-case expansion and onboarding experiences.
  • •Serve as the voice of upmarket sellers with Product Teams to align on solutions and roadmap.
  • •Act as a consultant and partner to high-value restaurant sellers to help them achieve goals.
  • •Identify opportunities for technical Square solutions and lead the cross-functional execution of these solutions.
  • •Conduct quarterly business reviews with stakeholders to inform operations and program design at scale.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •5+ years of account management experience in a relevant role
  • •Experience managing, retaining and growing a book of business
  • •Proven track record of over-performance on sales or customer success metrics
  • •Strong discovery skills and genuine curiosity about customers' business
  • •Ability to gather requirements and apply a technical solutioning framework in collaboration with engineering/product/finance teams
Experience:5+ yearsFood & BeverageSaaSPayments
Skills:CommunicationNegotiationStorytellingProject managementCustomer relationship managementPresentation
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn