12 hours ago

IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide first-level technical support for hardware, software, and basic IT service issues while working under supervision. Manage and triage tickets, document resolutions, and maintain a knowledge base. Analyze recurring support trends and help drive process improvements. Build and test AI-powered tools (e.g., summarization, workflow automation, recommendations) and support performance reporting and service improvement tracking in collaboration with IT and cross-functional teams.

Location: Singapore

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Provide first-level technical support under supervision for hardware, software, and basic IT service issues.
•Help manage tickets, document resolutions, and maintain the knowledge base.
•Identify trends in support tickets and recurring issues.
•Support process improvement initiatives by collecting requirements and providing optimization suggestions.
•Conduct R&D for AI-powered tools and collaborate with IT and cross-functional teams on improvement or automation pilot projects.

Key Requirements

•Final year or recent graduate with a background in Information Technology, Computer Science, or a related field.
•Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals.
•Experience developing workflow automation solutions using low code/no code platforms, RPA, or scripting.
•Strong analytical, problem-solving, and communication skills.
•Willingness to learn and contribute in a fast-paced, service-focused IT environment.

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationWillingness to learn

Tech Stack:WindowsMac OSMicrosoft 365Networking fundamentalsLow code/no codeRPAScriptingAI-powered toolsData visualizationSummarizationWorkflow automationRecommendations

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

12 hours ago

IT Service Desk Specialist Graduate (IT APAC) - 2026 Start (BS/MS)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Singapore

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Graduate level

Key Responsibilities

•Provide first-level technical support under supervision for hardware, software, and basic IT service issues.
•Help manage tickets, document resolutions, and maintain the knowledge base.
•Identify trends in support tickets and recurring issues.
•Support process improvement initiatives by collecting requirements and providing optimization suggestions.
•Conduct R&D for AI-powered tools and collaborate with IT and cross-functional teams on improvement or automation pilot projects.

Key Requirements

•Final year or recent graduate with a background in Information Technology, Computer Science, or a related field.
•Basic knowledge of IT support concepts, Windows/Mac OS, Microsoft 365, and networking fundamentals.
•Experience developing workflow automation solutions using low code/no code platforms, RPA, or scripting.
•Strong analytical, problem-solving, and communication skills.
•Willingness to learn and contribute in a fast-paced, service-focused IT environment.

Education:Bachelor's

Skills:Analytical skillsProblem-solvingCommunicationWillingness to learn

Tech Stack:WindowsMac OSMicrosoft 365Networking fundamentalsLow code/no codeRPAScriptingAI-powered toolsData visualizationSummarizationWorkflow automationRecommendations

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn