NTT

2 months ago

Functional Lead - Microsoft Dynamics 365 CRM & Field Service

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Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Drive functional solutioning and business alignment for Microsoft Dynamics 365 CRM and Field Service. Lead requirement gathering, translate business needs into functional specifications and solution designs, and perform process mapping and gap analysis. Collaborate with technical teams for functional clarity and feasibility, validate configurations through hands-on testing and reviews, and support Agile delivery with backlog refinement, UAT planning, and defect triage.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

•Lead requirement gathering sessions, workshops, and stakeholder discussions.
•Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service.
•Perform process mapping, gap analysis, and recommend optimized solutions aligned with architecture.
•Validate system configurations through hands-on testing, walkthroughs, and solution reviews.
•Support Agile delivery (backlog refinement and user story definition) and drive UAT planning, defect triage, and resolution coordination.

Key Requirements

•8+ years of experience in IT project delivery or functional consulting.
•6+ years of hands-on experience with Microsoft Dynamics 365 CRM and Field Service.
•6+ years of expertise in requirements analysis, functional design, and process optimization.
•Experience coordinating UAT and managing defects.
•Familiarity with Agile and Waterfall delivery methodologies and tools such as Azure DevOps or Jira.

Experience:8+ years

Skills:CommunicationStakeholder managementCross-functional collaborationOrganizational skillsMultitasking

Certifications:Microsoft Dynamics 365 / Power Platform certifications

Tech Stack:Microsoft Dynamics 365Microsoft Dynamics 365 CRMMicrosoft Dynamics 365 Field ServicePower PlatformAzure DevOpsJiraUATAgileWaterfall

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT