Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end delivery of SI projects and support services, ensuring execution stays within scope, timeline, budget, and quality. Lead customer governance through service reviews, escalations, UAT, acceptance, and handover to operations. Drive financial and commercial performance, resource planning, and workforce initiatives while maintaining governance, documentation, risk mitigation, and audit readiness. Also support upsell/cross-sell and presales inputs for SOWs and proposals.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage end-to-end delivery of SI projects and support services, ensuring execution within scope, timeline, budget, and quality standards.
•Monitor project milestones, dependencies, and deliverables; run project reviews and governance meetings with customers and internal stakeholders.
•Ensure successful UAT, project acceptance, and handover to operations teams.
•Serve as primary point of contact for key customers; maintain relationships, conduct service/business reviews, and proactively address escalations.
•Drive financial, resource, governance, and risk management, including revenue/profit targets, billing/collections support, documentation/compliance, and continuous improvement initiatives.

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website

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Black Box

1 day ago

Service Delivery Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Program & Project Management (PMO)

Key Responsibilities

•Manage end-to-end delivery of SI projects and support services, ensuring execution within scope, timeline, budget, and quality standards.
•Monitor project milestones, dependencies, and deliverables; run project reviews and governance meetings with customers and internal stakeholders.
•Ensure successful UAT, project acceptance, and handover to operations teams.
•Serve as primary point of contact for key customers; maintain relationships, conduct service/business reviews, and proactively address escalations.
•Drive financial, resource, governance, and risk management, including revenue/profit targets, billing/collections support, documentation/compliance, and continuous improvement initiatives.

Company Brief

Black Box

Provides technology infrastructure and managed IT services for enterprises, including network connectivity, data center solutions, collaboration/AV systems, and managed security and support services.

Industry: Professional Services

Headquarters: Pittsburgh, United States

Founded: 1976

Website