Team Lead, Account Lifecycle
Wealthsimple
Canada
Workplace: RemoteFull timeCAD 68,000 - 85,000 annuallyFunction: Administration & Executive AssistanceExperience: 2-3 yearsEducation: bachelorsSkills: ["Coaching","Attention to detail","Communication","Stakeholder management","Problem-solving"]Lead and manage a team of Operations Associates and Senior Associates within the Accounts Lifecycle function, coaching them to excel at ticket processing and to drive cross-functional improvements. Monitor performance metrics and SLAs, run root-cause analysis on variances, and manage client escalations by coordinating stakeholders or resolving complex issues. Build data-driven dashboards using SQL and data visualization to support continuous optimization and regulatory-aligned process updates.
