Associate/Senior Associate, Oracle EPM (ePBCS) - MANAGED SERVICES - U.S. or Canada

Huron
Chicago, Toronto
Workplace: RemoteFull timeUSD 110,000 - 140,000Function: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Proactive","Autonomous","Client-driven","Problem-solving","Communication"]

Assist in delivering managed services for Oracle EPM clients, with a focus on Enterprise Planning & Budgeting Cloud Service (EPBCS). Support the managed services team by troubleshooting incidents and service requests, performing configuration changes and enhancements, and resolving client issues. Monitor service performance metrics, help maintain SLAs, and collaborate with cross-functional teams to ensure seamless service delivery and integration. Stay current on Oracle EPM updates to provide informed client support.

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Huron
Huron
1 day ago

Associate/Senior Associate, Oracle EPM (ePBCS) - MANAGED SERVICES - U.S. or Canada

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Last checked: 9 hours agoStatus: Live

Job Summary

Assist in delivering managed services for Oracle EPM clients, with a focus on Enterprise Planning & Budgeting Cloud Service (EPBCS). Support the managed services team by troubleshooting incidents and service requests, performing configuration changes and enhancements, and resolving client issues. Monitor service performance metrics, help maintain SLAs, and collaborate with cross-functional teams to ensure seamless service delivery and integration. Stay current on Oracle EPM updates to provide informed client support.
Location: Chicago, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
  • •Provide Oracle EPM managed services support, including troubleshooting and problem resolution.
  • •Monitor service performance metrics and help implement continuous improvement strategies.
  • •Assist in managing SLAs and ensure compliance with contractual obligations.
  • •Prepare regular reports on service performance and client satisfaction; collaborate cross-functionally to ensure seamless delivery and integrations.

Pay and Benefits

Salary: USD 110,000 - 140,000
Perks:Health InsuranceDentalVision

Key Requirements

  • •Hands-on experience with incidents and service requests, including configuration changes and enhancements, in at least EPBCS (required).
  • •Knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).
  • •2-4 years (Associate) or 5+ years (Senior Associate) of relevant experience in Oracle EPM services or similar roles.
  • •Good knowledge of ITIL or other service management frameworks.
  • •Ability to be based on the West Coast (Pacific Time Zone) to support client coverage needs.
Experience:2+ yearsManaged servicesOracle EPMOracle consulting
Education:Bachelor's in Information Technology, Business Administration, or a related field
Skills:ProactiveAutonomousClient-drivenProblem-solvingCommunication
Certifications:Oracle EPM certification (level 2 support)
Tech Stack:Oracle EPMEPBCSOracle Financial Consolidation and Close (FCCS)Account Reconciliation (ARC)Profitability and Cost Management (PCMCS)ITIL

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
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