Customer Support Specialist (Customer Support Management)

Boeing
Addis Ababa
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Problem-solving","Cross-functional collaboration","Customer relationship building","Adaptability"]

Manage customer relationships and customer account health for customers in Africa and the Middle East. Handle inbound requests, resolve delivery issues, and advise customers on order status, changes, and improvements. Coordinate customer material and delivery requirements, analyze spare parts needs, and share key performance metrics with customers and internal partners. Use Boeing systems to support a fast-paced supply chain execution environment, collaborating across teams to recommend solutions.

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FursaFursa
Boeing
Boeing
3 days ago

Customer Support Specialist (Customer Support Management)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Manage customer relationships and customer account health for customers in Africa and the Middle East. Handle inbound requests, resolve delivery issues, and advise customers on order status, changes, and improvements. Coordinate customer material and delivery requirements, analyze spare parts needs, and share key performance metrics with customers and internal partners. Use Boeing systems to support a fast-paced supply chain execution environment, collaborating across teams to recommend solutions.
Location: Addis Ababa
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Create, maintain, and advance customer relationships by understanding customer culture and business strategies.
  • •Provide world-class customer support by responding to inquiries about Boeing products, services, processes, and operations.
  • •Advise customers on order status, changes, and improvements, and follow up to resolve account-related issues.
  • •Enter, track, monitor, and coordinate customer material, delivery requirements, and returns, including spare parts inquiries and delivery problem resolution.
  • •Develop presentations and share key performance metrics with customers and internal partners using Boeing systems.
Travel: Low travel

Key Requirements

  • •1+ year experience in the Aerospace industry.
  • •1+ year experience working in a supply chain-focused role.
  • •Experience developing presentations for and presenting to executive leadership.
  • •Strong communication and problem-solving skills.
  • •Ability to work cross-functionally and collaborate across multiple organizations.
Experience:1+ yearsAerospaceSupply chain
Skills:CommunicationProblem-solvingCross-functional collaborationCustomer relationship buildingAdaptability
Tech Stack:SAP

Company Brief

Boeing
Designs, manufactures, and services commercial airplanes, defense systems, space vehicles, and related products and services globally. Boeing serves airlines, governments, and commercial customers with aerospace and defense technologies and integrated support solutions.
Industry: Aerospace Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Arlington, United States
Founded: 1916
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