Customer Activation Manager | Strategic Enterprise

Ramp
New York, San Francisco, California, Miami, Washington, United States, Canada
Workplace: RemoteFull timeUSD 139,300 - 263,900 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Project management","Stakeholder management","Time management","Discovery"]

Lead end-to-end activation and onboarding for Ramp’s Strategic Enterprise customers, coordinating across Account Exec, Technical Consulting, Product, and Engineering to ensure successful launches, drive product adoption, and deliver measurable value for high-impact accounts.

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Ramp
Ramp
7 months ago

Customer Activation Manager | Strategic Enterprise

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Last checked: 21 hours agoStatus: Live

Job Summary

Lead end-to-end activation and onboarding for Ramp’s Strategic Enterprise customers, coordinating across Account Exec, Technical Consulting, Product, and Engineering to ensure successful launches, drive product adoption, and deliver measurable value for high-impact accounts.
Location: New York, San Francisco, California, Miami, Washington, United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Project manage the thorough and complete implementation and onboarding of new Ramp Strategic Enterprise customers.
  • •Execute program management for successful launches of the Ramp platform across top-tier accounts in partnership with Ramp’s Account Executive, Technical Consulting, Product, and Engineering teams.
  • •Act as a strategic consultant and extension of your customers’ team as you guide them through Ramp setup and best practices.
  • •Work with customers to deeply understand their current workflow, pain points, and priorities, and showcase tailored solutions to solve those
  • •Drive initial product utilization and revenue for Ramp by ensuring there are no unnecessary delays in the implementation process, and continuing to sell the customer on why implementing Ramp is a high-value initiative

Pay and Benefits

Salary: USD 139,300 - 263,900 annually
Equity and Bonus:Equity
Perks:Health Insurance401kPaid LeaveParental LeavePet Insurance

Key Requirements

  • •10+ years of experience in implementation, activation, or customer success in a B2B organization (enterprise)
  • •Experience managing strategic enterprise customer relationships with numerous stakeholders
  • •Experience running complex technology transformation projects with multiple workstreams and strong PM/time management skills
  • •Excellent verbal and written communication with ability to conduct deep discovery and manage expectations
  • •Proven ability to collaborate with Product and Engineering to share feedback, troubleshoot, and ideate workarounds
Experience:10+ yearsFintechSaaSB2B
Education:Bachelor's
Skills:CommunicationProject managementStakeholder managementTime managementDiscovery
Tech Stack:NetsuiteQuickBooksXeroSage

Company Brief

Ramp
Provides an AI-enabled finance operations platform offering corporate cards, expense management, bill payments, procurement, travel, treasury, and automated accounting to help finance teams save time and money.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: New York, United States
Founded: 2019
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor